Complaints

This profile includes complaints for Jones Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jones Chevrolet

  5390 US HWY 45 BYPASS Humboldt, TN 38343

• 

  Jones Chevrolet

  3523 Eastend Dr Humboldt, TN 38343-1987

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/17/2024-2019 ******** EXV taken in for an oil change. Mileage ******. completed at 11am automobile status report from ******* ********** stating that vehicle had a visible oil leak, needed front end struts, 4 new tires and a wheel alignment. The cabin filter and engine oil filter was replaced. Quote good for 30 days and that we call back to make an appointment. Called on 10/30 to make an appointment to complete the RO#******. Appointment was made for Thursday 11/7 for 9a. Spoke ****** Brought the truck in at 8am due to work schedule. Vehicle parked out front and key left with tech. Rode by a throughout the day and noticed that the vehicle had not moved by 12 noon. After 2 pm a call was made to the repair center to see when the vehicle would be ready and in conversation with the two ladies, they both acted as if we were misinformed about the work that would be done and the process of an appointment. I ask to speak with a manager. I was told that the manager was ****** and he was not in. I also ask why give a person a quote if that quote was misleading. At 4 pm we go to get the truck and paid for the service. We were told we would not be charged for the diagnostic checks. I requested that we not be given any favors as the service and the customer service was subpar. we paid and went outside to leave. When I crank the truck up it stalled. The lights on the dash kept flashing and the truck would not go into gear. There was a noticeable nocking noise coming from the motor. I immediately went back inside to see what was wrong. The same two sarcastic ladies attempted to locate a technician. No one could be located. the one lady stated that the truck was knocking when they jacked it up...it was not. I refused to remove the truck until I spoke with a mechanic. Went this morning and requested the manager. he insulted my intelligence and stated he was "God fearing and would never attempt to do anything wrong. I requested corporate and was told they did not have one.

  Business Response

  Date: 11/18/2024

  Unless otherwise stated, all vehicles are set to be done by 5 in the afternoon. The vehicle was ready at that time, however we understand your frustration that that was not expressed to you more clearly. The vehicle was exhibiting problems when it was dropped off and had to be jumped off by our technicians in order to get it in the shop for your new tires and alignment. Our technicians did recognize what appears to be a lifter tick upon vehicle start up. That is a very very common problem for the make and model of your vehicle and would not be caused by either tires, alignment, or opening the hood to jump start the battery. We will not cover the repair cost for an issue we did not cause. We wish you the best with your vehicle.

• Initial Complaint

  Date:09/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 ***** Silverado from Jones Chevrolet on June 18 2024. I had experienced a shaking feeling when driving the vehicle back to ******. I took the truck to ******** Chevrolet in *************, ** on 7/22. They determined the truck had an engine shudder causing the shaking. The truck was in the shop for a week at this point. The issue did not go away, so I contacted Jones Chevrolet. They basically said that it is not their problem. I had asked for service information when the truck was in their possession. I received a service log from April 2024 stating an engine shudder was felt almost 3 months before they sold it to me. They also performed a transmission flush. Jones failed to report this information on the service records of the truck and they failed to disclose this information before selling. I am now out of $1182 because they failed to report the issue and service records. I am also dealing with the ** compressor being out and all brakes needing replaced.

  Business Response

  Date: 09/24/2024

  We are disappointed Mr. Williamson has not had the experience we strive to provide all of our customers. We have been in communication with the customer for some time and as a good will gesture have already agreed to send a check covering the transmission flush recommended by his local dealer. Additional mechanical concerns regarding the transmission should be covered under his General Motors factory warranty. Regarding the a/c compressor and brakes, the customer has been driving the truck for 3 months and has put approximately 5,000 miles on the vehicle. Even though we do put our vehicles through a rigorous inspection, at the end of the day, it is a used vehicle with many moving parts and no one knows what could happen in the future, so we always recommend purchasing an extended service contract to protect the customer's investment.

  Business Response

  Date: 10/01/2024

  We would like to provide additional information in the form of a screenshot of the communications between Mr. Williamson and his salesperson showing that the customer sent a family member to inspect and test drive the vehicle, at which point any shaking or other drivability concerns should have been addressed with the salesperson and/or dealership.

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22303206
  
  I am rejecting this response because:
  I do appreciate the reimbursement. I do not feel it is sufficient enough because had Jones reported the service records months before, I would’ve known about the transmission flush and the shaking of the truck. I feel that Jones only did so because they acknowledged they are in the wrong, but they do not want to acknowledge they sold a vehicle with issues they knew about and failed to disclose that information. Yes, the truck is used and I have driven it, but in April or 2024 they knew about the issue.

  
  Sincerely,
  
  Parker Williamson

  Business Response

  Date: 10/09/2024

  Used car dealerships operate by readying vehicles to sell (this includes repairs as needed) and then selling those vehicles. We will happily provide service records to our customers upon request. Mr. Williamson did not request his service records and seems to be under the impression that all repairs and maintenance must be reported to Carfax and any problem would be listed there. This is not industry standard which can be seen by the fact that in the included current Carfax which still does not show a transmission fluid exchange from the customer's preferred dealership. We repaired the shudder in April, and there was not a shudder assessed by the customer's uncle during the test drive and based on the timelines provided by the customer, he had it for over a month before he took it to get checked out. No one at our dealership was contacted regarding any issues until after all of this had transpired and the customer left a Google review, at which point our customer relations manager stepped in to assist.  It is unfortunate that he was not satisfied with the resolution, but we did repair the issue by Chevy specifications. While it was not disclosed by the customer in this complaint, when the problem returned it was covered and repaired by his factory warranty. While researching the vehicle history, it has come to our attention that the vehicle in question is not even owned by Mr. Williamson anymore and was offered for sale at Victory Ford in Kansas City on 10/5/2024.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On *****, I called the dealership and inquired about a truck advertised online. I called the dealership and asked if my husband and I could come and take a look at the truck. I explained I live 2 hrs away and would come immediately to see the check. The dealership asked for a deposit to hold the truck until I got there. Ten minutes later, I received a call back stating the truck was not available. Since the truck was not available, the deposit should be refunded to my card since the truck was not available. My charge was not reversed from my credit card.

  Business Response

  Date: 09/06/2024

  We would like to wholeheartedly apologize that this happened. This was not how the situation should have been handled and not how we normally do business. We have had a serious meeting with our sales department in regards to this event, and I have turned in a deposit refund request to my office. It can take up to 3-4 business days for the refund to be processed and deposited. We have reached out to the customer to offer a personal apology as well. We hope this resolves the situation. 

  Customer Answer

  Date: 09/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  , ** 38632

  
  

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking in on a car that they lied to me and said it had ****** miles on it whenever i had way over ******* miles on it and said it had a bumper to bumper warranty for a life time which was another lie. They said that i had to put a $500 deposit down before they would even talk to me and i was Desperately Seeking a car at that time so I asked if this deal falls through will I get my deposit back and they said yes without a doubt. Well they lied I never got my deposit back and they will not answer my emails text or phone calls. All I want is my $500 back. I've tried everything to get a hold of them and they will not reciprocate.

  Business Response

  Date: 08/15/2024

  As a good will gesture, we have refunded the customer's deposit, however we do feel it necessary to address the untruths in his complaint. No one at our dealership would ever require "a $500 deposit before (we) would even talk to (the customer)", nor would we ever recommend working with a dealer who did require one. The customer put down a deposit to secure the vehicle and ensure it could not be purchased by any other customers while we were setting up financing and delivery. At time of deposit, it was stated to be non-refundable and documentation has been attached. After placing the deposit he reached out to his salesperson to inform him that he had found other options elsewhere and if we did not drop our price he would go elsewhere. As it was an out of state delivery, we asked the customer to send a picture of him holding his ID and a valid insurance card. The customer felt as though he should not have to "jump through hoops" by providing this information and from there decided to back out of the deal and threaten us with legal action. As far as the accusations of the mileage discrepancy, I have attached screenshots of the vehicle's online listing showing photographed mileage changes, as well as one of the current odometer with under 100k miles. Most vehicles from our dealership with under ******* miles have a lifetime POWERTRAIN warranty that would have not been applicable if the vehicle was at ******************** stated mileage. Regarding the claims that he was promised a lifetime bumper to bumper I have attached screenshots where it is clearly stated the warranty is on the powertrain only. I can provide more documentation if necessary. We wish **************** the best. 

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mileage 3/28Tele visit-Primary Physician 0 Pharmacy 4.6 3/31Chiropractor 58 4/4Primary Follow Up5.1 4/11Chiropractor 58 4/25Chiropractor 44 5/1Chiropractor 58 Total227.7 Mileage Rate $0.655 $149.14 Missed Work 3/27Day after Accident 4/4Chiropractor Visit 4/11Chiropractor Visit 4/25Chiropractor Visit 5/1Chiropractor Visit Total Hours Missed Total *****************Pays 3/28 $25 4/4$25 Pharmacy $10.53 4/25$80.20 Total$130.20 BCBS Mississippi Subrogation$412.17 I recently purchased a vehicle from Jones ***** at ********,***** was purchased on 7/9/24 The ********** stated that this was a used 2013 F150 but it had been inspected &had no issues. The ********** delivered the vehicle to my husband at his place of work on 7/10 around 4pm.?The next day 7/11 my husband drove the vehicle to work. By this time, he had realized the vehicle had an oil leak &when driving it miss &the engine light would do on &off while driving @speeds around 65-70mph.?He called the sales person on 7/11 about the issues.My husband let the salesman know that we were heading out on vacation 7/12 He stated that he would have afriend bring the vehicle to the sister ********** to Jones GMC in ********, ***We were told it would be made right &that they would take care of the issues.?By 7/16 a ladyfrom the Savannah ********** contacted my husband &wanted to know why thevehicle was there. No one from Jones ******** had contacted them about it.?Fast forward to 7/23 they at some point had got the vehicle back to Jones Humboldt. A ladycalled from Jones at ******** &asked why the vehicle was there.?My husband called &spoke to Hunter the Sales Manager. ****** stated he would see whatwas going on &let me know. On 7/24 my husband called multiple times to check back withHunter &when he finally called &got through to him ****** stated that theycould fix the issue but my husband would have to pay their cost torepair the vehicle.?

  Business Response

  Date: 07/31/2024

  While we understand the customer's frustration, the vehicle was purchased "as is" and the customer signed multiple pieces of documentation stating he was aware the vehicle was being sold as is based on the mileage (142xxx). In addition, the customer was offered and declined an extended service contract during the financing portion of the deal. We stand by our offer to repair the vehicle at our cost, and think this is a fair solution based on the disclosures and declinations given during the sale.

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22054125
  
  I am rejecting this response because:

  I was told that the vehicle had been inspected and had no problems at all. I trusted the dealership when they stated this to me and that is the only reason I purchased the vehicle and had it delivered to my work place. I was also told by the sales man, ***** that once I let him know the issues with the vehicle within 24 hours of delivery that the issues with the vehicle were going to be taken care of. I am a man of my word and expect that from others as well.  The dealership had my vehicle for over 2 weeks and did not reinspect it or attempt to repair it after I purchased after they told me to bring it in for them to look at it. Everything about this situation is wrong. I wish that I would have known more about this dealership at the time of purchase. With a BBB rating of F, they should be held accountable to me and others that they have deceived from the time that they initially spoke with me about the vehicle. If possible I would like a copy of the inspection report I was told was done prior to the purchase of the vehicle since there are still issues with the vehicle to see what it stated on the report and when it was done. I feel like I was deceived about the condition on the truck and that there is possibly a breach of contract issue here being that the condition of the vehicle (which made the sell for them) was not as advertised. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/01/2024

  I have attached documentation signed by the customer consisting of a statement showing there is no warranty for any repairs after sale and a recommendation to have the vehicle inspected either on or off the lot, a signed copy of the customer's We Owe agreement stating ********************** owes no additional work to the vehicle (as is), and a statement showing the customer reviewed the Carfax for the vehicle. 

  Business Response

  Date: 08/02/2024

  We have provided supporting documentation to the BBB and are awaiting their review.

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22054125
  
  I am rejecting this response because:

  As Is sales do not immunize sellers from fraud causes of action. Fraudulent misrepresentation basically means that they made a material statement or omission that would induce a person to purchase the vehicle.

  The reason I purchased this vehicle is because I was told it was in good running condition with 0 issues. I was also told it was inspected prior to my purchase and there were no issues found on the inspection. This dealership sold me a vehicle that was not in the condition that they promised it was in. Then within 24 hours of delivery of the vehicle I contacted my sales person and was told that they would take care of the issues.  That was also not done. Nothing was done and now I own a vehicle that needs repairs because the dealership misrepresenting the vehicle as in good condition.

  The dealership should be accountable for their actions. I would like a copy of the inspection report to show that the vehicle had no issues on that inspection report prior to my purchase.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/06/2024

  I have attached documentation signed by the customer consisting of a statement showing there is no warranty for any repairs after sale and a recommendation to have the vehicle inspected either on or off the lot, a signed copy of the customer's We Owe agreement stating ********************** owes no additional work to the vehicle (as is), and a statement showing the customer reviewed the Carfax for the vehicle. 

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my vehicle for a 2018 ***** volt on April 11th. Two days after getting the car, the check engine light popped up. Then the car started popping up propulsion power reduced and the car would act like it didnt wanna go. Then it got to the point where we had trouble turning it on. It didnt wanna turn all the way over without us having to switch modes multiple times. We finally got an appointment set up for them to look at it, just for it to not start at all the night before. So i called up there the day of the appointment explaining the situation, and they said theyd get back to me, and never did. They kept going through the guy who sold us the car, whos friends with my boyfriend, who would just text him on snapchat. He doesnt work in the service part and the service part was still trying to go through him to try to get us a tow truck. My car sat outside for a week before we got to talk to a manager. We finally got it towed Wednesday May 1st. We then called them asking about a rental since we would be without a vehicle, and of course they didnt have one to give me. I gave them until the following Monday to give me a call before i called them, just for me to call them and them say the tow truck man didnt leave a name or number associated with the car so they havent looked at it. So they scheduled me an appointment for Wednesday May 8th at 9:45 am for the car to be looked at. They told me those type of cars may take 3-4 hours to figure out whats wrong with it so I called after 2 pm asking for an update, just for them to not have one and them say theyd give me a call back when they figured something out. I never received a call back. We called up there the next morning, this morning, and they still didnt have an update. They tried to say it had been moved around but i dont see how if it didnt start so im sure they havent even looked at it. My car payment is due in 2 days and ive only got to drive the car maybe a good week since getting it.

  Business Response

  Date: 05/10/2024

  We have been in contact with the customer and provided a loaner vehicle and details about the turnaround time of our shop and top EV technician who will be working on the vehicle. We are working with the customer to find a solution with as little disruption to her life as possible. 

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised an extra Key for my Jeep Grand Cherokee and they are supposed to fix the broken back windshield Wiper mechanism. That is all I want, what was promised to me. This has been discussed since Oct 7th, 2023. I am entitled to a key fob and the wiper. It was broken when the vehicle was purchased. I keep getting the run around and I am being lied to.

  Business Response

  Date: 03/05/2024

  We have reached out and are working towards getting this resolved.   

   

  *******************************

  **********************************************

• Initial Complaint

  Date:11/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Negative 10 rating. I bought a **** F150 from them that i absolutely loved. They advised my i was approved for the loan. Gave them the downpayment, signed the contract with all of the financing details on 11/2/23, put my plates on the truck, took a picture with the salesman of the purchase and drove off the lot. 8 days later they call me and tell me I have to bring MY truck back due to some financing issues, and the financing company rejected the financing. I called the finance company and they stated that the approval on my financing deal expired on 11/5/23 and JONES didn't overnight the contract and paperwork and they didn't receive the paperwork and contract until 11/7/23 and approval was expired. **** who by the way is a liar tried to tell me that it was the finance companies fault, stated that they sent my information again for a re approval but due to the dealership sending my social out so much to different finance companies that my score had dropped. Now the same finance company was saying they would only finance $6k less than what the original approval was for and I either had to pay the $6k or bring the truck back. **** and JONES did nothing to help fix the situation, instead advised me that if i didn't bring the truck back that they would have me arrested for stealing a vehicle. i talked with some attorney's who are friends and they advised me that they needed to send a court order to take the truck back and it was a civil case. On 11/11/23 JONES sent a tow truck to my home and took the truck leaving me stranded as they would not return my trade in to me, i had to come get it from them. My little girl was traumatized over them towing my truck. They had already cashed my down payment check and did not have the down payment ready to return to me (even though they came and got the truck) and then call the sheriff's department on me because i told them they needed to get someone up there to cut me a check for my downpayment since the forcefully took the truck back. Not only that but my insurance had been swapped to MY new truck so i didn't have insurance on my trade. ****************** and JONES are frauds, liars, and cheats.

  Business Response

  Date: 12/04/2023

  In response to Mrs. ****** complaint I will give you the unfortunate facts surrounding her attempted purchase. *************** originally came to the dealership the first of Oct. At this time we were able secure *************** a loan on a F-150. Unfortunately the bank required $2500 down payment which *************** did not have at that time. *************** was able to procure her down payment by the first of November and we proceeded with her purchase. By the time we received the contract from *************** the banks approval had expired. We attempted on several occasions to get the bank to approve her loan but they stated her credit score had gone down and she no longer qualified for a loan. We apologize for all the trouble this has caused ***************. Thank you.   

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the vehicle on November 23rd 2022. Most of the paperwork was done prior to my arrival. I was told by the dealership that the vehicle went through a 100+ point inspection, had a lifetime warranty on the powertrain that I could have serviced anywhere, and the vehicle would be detailed upon my arrival. After driving the vehicle home I noticed numerous deficiencies in the vehicle and immediately notified the dealership. I stated that if the items were not rectified, I would like to cancel the deal and receive my trade back. I was assured by my sales rep ***** ********************** and ****? that the repairs would be done on the car. I had to drive the 2+ hours back to the dealership on Saturday November 26th and was given a loaner vehicle. I had the vehicle returned to me on December 7th, 2022 and the items I specified were not corrected. An attempt was even made to use black paint to correct a stain on the back seat. The car also continued to make a chirping sound which turned out to be a faulty blower. When I called the warranty company to inform them of the blower repair, they told me that if I was within 150 miles of the dealership, I had to return to the dealership to have the repairs done. This was in direct contrast to what I was told by the finance department on top of them attempting to sell me another warranty without informing me on the front end, just trying to roll it onto my payments. This vehicle was not inspected, was not cleaned, and efforts were made to cover, rather than correct things that should have been addressed pre-sale. This car was misrepresented on multiple levels. I am now outside of the 3 day window to return the car and have multiple repairs to encumber. I am asking that Jones Chevrolet reimburse the expense of the faulty blower at the cost of 531 dollars. I will provide documentation that this work was done. I do live outside of the 150 mile radius required by warranty. I will provide the invoice once I receive it.Thank you

  Business Response

  Date: 01/06/2023

  We have worked with this customer on a resolution. The customer has reached an agreement with our General Sales Manager. We have sent him a check as requested. 

  Customer Answer

  Date: 01/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thurs 8/18 I contacted Jones Chevrolet about a 2018 Buick Enclave. The car was listed online for $29,987. DB contacted me in response to my inquiry to give me add. Info. about the car. My original budget for the vehicle was $29K cash including taxes ************ After speaking to DB I spoke to my husband & expanded our budget to $30K cash. I spoke with **************** S multiple times from Thurs 8/18 - Fri 8/19 & ended the negotiation process on 8/19 at ~12:30pm CDT after telling *** that my budgeted needs didnt align with the dealerships vehicle cost needs. Within 5 mins, *** called me back & said I just spoke with my GSM and were not going to let you walk on this deal were going to do the $30K flat. I confirmed that this included the taxes *********** and *** agreed that it did. He stated that there were 2 contingencies on the deal. 1. We would have to finance a part of the cost to get the $1K discount offered for financing. 2. They would not deliver the car since they were coming down on their price. I understood these contingencies & agreed to make the 460mile round trip drive from GA. My father and I drove to the dealership to pick up the car on Sat 8/20. The loan was going in my husbands name & he was not with me so the dealership said they could do e-sigs from him as long as we could have the docs signed by Mon 8/22. I had already paid a $500 deposit via card online on 8/19 and left a check with the dealership for $14,500 on 8/20 while there. I was told the loan APR% while at the dealership but was never shown a buyers order. When my husband went to esign on Sun. 8/21, we noted that the financed portion was ~$3K more than our agreed upon amount (we were to put down $15*********** $15K). After many attempts to contact *** and GM **** at dealership for resolve from Mon 8/22-Thurs 8/25, we had many unreturned calls and were hung up on multiple times. We finally spoke to *** who said they were coming to retrieve the vehicle. No attempts at resolve made.