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Find a Location

Leaders Credit Union has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Leaders Credit Union

      214 Oil Well Rd Jackson, TN 38305-7914

    • Leaders Credit Union

      1956 N Highland Ave Jackson, TN 38305-4527

    • Leaders Credit Union

      2724 Summer Oaks Dr Bartlett, TN 38134-3857

    • Leaders Credit Union

      1500 S 1st St Union City, TN 38261-5626

    • Leaders Credit Union

      1291 S Highland Jackson, TN 38305

    Business ProfileforLeaders Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Leaders Credit Union has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Leaders Credit Union

        214 Oil Well Rd Jackson, TN 38305-7914

      • Leaders Credit Union

        1956 N Highland Ave Jackson, TN 38305-4527

      • Leaders Credit Union

        2724 Summer Oaks Dr Bartlett, TN 38134-3857

      • Leaders Credit Union

        1500 S 1st St Union City, TN 38261-5626

      • Leaders Credit Union

        1291 S Highland Jackson, TN 38305

      Location of This Business
      214 Oil Well Rd, Jackson, TN 38305-7914
      BBB File Opened:
      3/22/2005
      Years in Business:
      67
      Business Started:
      2/26/1957
      Type of Entity:
      Corporation
      Contact Information

      Principal

      • Mr. Todd Swims, CEO

      Customer Contact

      • Mr. Todd Swims, CEO
      • Ms. Leigh O’Neill, General Counsel
      Additional Contact Information

      Fax Numbers

      • (731) 668-6625
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lacey B.

      1 star

      09/20/2022

      My husband worked with a loan officer to refinance our camper in April.This was to be in both of our names and she failed to do so.She also added debt protection for almost $50/month that we were not offered at any time by her. The electronic signature pad was not working when he went to sign documents so without permission she signed his signature later in all caps. I have paperwork to show this.The wrong camper was added to the loan as well by the same officer.We discovered all of this in July and I called Leaders about it.I never got a phone call back about my concerns by the bank manager.Instead, my husband's phone was called and I happened to answer since he was busy.I was rudely spoken to when I told *****************************-the interim bank manager that I had called earlier.He confirmed the mistakes with my husband who gave me permission to handle corrections since he had work.We had all paperwork corrected after having to wait on the manager to get off vacation.Upon him being sick when returning, someone else finally handled the paperwork for us.We waited almost a month for corrections of crediting back to our principal the amount in debt protection we did not want.I went in today to report that the original ex loan officer also mailed my recently paid off vehicles financial institution asking for the title as soon as possible back in April when it had zero to do with our loan.Paperwork was pulled up that did not have my vehicle listed anywhere.Note that the manager couldnt log into the computer in this office and went elsewhere to retrieve this.I insisted on going with him and he told me to sit down or leave.He then asked for my VIN to search their records even though it was financed with another institution.Note he also called to check this away from the office we originally were in.When I told him I'd be financing all future loans and doing business elsewhere and that he had poor customer service skills he told me "Good. I'll be glad to see you leave."

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