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ComplaintsforFitness 14440
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have been trying to cancel my gym membership unsuccessfully, for months now! I called sometime in March of this year 2024, and told the lady that answered that I wanted to cancel the membership. I was told that in order to cancel my membership I would need to go to the gym and sign paperwork. On April 26th, 2024, I was able to go to the gym during business hours. I told the gentleman there that I needed to cancel my membership. He told me he can do that for me just give him my name. I asked him about the paperwork I was supposed to sign. He told me I did not need to sign anything and that he could take care of it. He said I was 'good' and not to worry about it. I just needed to pay another month of membership and I would be canceled. Meanwhile this whole time I am being charged for membership. A month later when I am still getting charged, I call again. Another young lady answers the phone and I tell her my situation. She said she could get her manager to cancel but I would need to pay another month. I tell her I am not okay with this and I need to speak to her manager. He 'is not there' and she took my information and I was told he would call me back. This exact scenario happened again in June. And again in July, a few days go, I called and same results. Manager is not here, he will call you when he can. No call, no email, nothing. Meanwhile I am still being charged. It is mid July. I have been trying to cancel since March. This is ridiculous and I need this canceled.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.