ComplaintsforB & L Mobile Truck Repair, LLC
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Complaint Details
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Initial Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October 17th, we reached out to B and L Mobile Truck Repair for assistance with our truck in *******, **. The mechanic who attended initially suggested a battery replacement. However, upon our insistence that the battery was new, he concluded that a starter was required. He provided an hourly rate and an estimated duration for the repair. Subsequently, our driver purchased a starter. However, the invoice from the owner exceeded the initial quote provided by the driver. When we sought clarification on the discrepancy, the owner responded aggressively, threatening to tow our truck unless we settled the invoice. To avoid further issues, we preemptively paid for the services. Despite this, the owner instructed his driver to depart without completing the promised repairs.Business response
02/20/2024
Above in attachment is my statement sorry we haven't been able to get our response back sooner due to issues with our email. if you need anything else feel free to call me ************Business response
02/20/2024
Above in attachment is my statement
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.