ComplaintsforTimeless Monuments
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Complaint Details
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Initial Complaint
07/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We ordered a headstone on 8/17/23.Was told it would be in with in 7 months.We now for the past 5 weeks have been unable to hear from them.No answers the phone and no one is ever at the store.We are not the only ones looking for the owner *************************. The order has been paid in full on 1/25/24.We want our order or money back.Initial Complaint
06/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a headstone on April 6, 2024 and was told I'd receive a proof in 4 to 6 weeks. We are now at 10 weeks and I've heard nothing. I've tried contacting Timeless Monuments and no one answers.Initial Complaint
05/18/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We made a a contract a year ago to go out to and carve a death date on my grandmothers tombstone. I have tried multiple times to contact them to get an update and left several messages on their voicemail. I asked to be called back and never a return call back. Ive stopped by their business 3 times recently during their posted hours and no one was there any time .I now have various family members asking where is the engraving as its been a year. This weekend is decoration at the cemetery and still no engraving. I noticed someone else passed and they used a different company and writhin 3 weeks of burial the date on theirs was added in the same cemetery by a different company . I do not believe its wrong to ask for this to be completed or my money given back to me as its been a year. I can understand being behind and needing some time but it doesnt take a year to got ***************************************************************************************** *********** , ********* .My grandmothers name is ***** ***********************. May 20,2023 is the date we entered the contract . We paid $125.00 and it says paid in full. Her death date was Feb 26 2023 which is what is to be carved. It is located on ******************* in ********************. I would like this resolved asap. It really should not take a year to do this . Its a simple engraving and they should be shamed to be in the monument business and to take this long to do this. And so unprofessional to not answer & return phone calls or be open their open dates and times . I wouldnt recommend this business to anyone and they should really close their doors if they cant do better than this I called one time about 6 months ago and go someone they said they would check into it and call me back and never heard afterwards. Then thats when they started ducking the calls I want the engraving but if they cant deliver I want my money back. Really in good faith I should get some of it back for inactivity and the way treated
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This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.