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ComplaintsforYarbro's Antique Mall
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Complaint Details
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Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
wallpaper purchased 1/12/22. Installed Oct. 22. Total cost $4411.95. Bought at ****** Antique Mall DBA/ ******** Paint.Was told they had a 30 day return policy and could not return the unused paper 2 rolls valued at $440 per roll. Total $880.00. Contacted manufacturer ******* in Jan. 23 who told me if paper was good they would refund minus restocking fee. They sent me *** scanner code and I returned paper to Thibaut in Jan. ******* sent refund check of $611.61 #DA4955 to ******** in April. ******** returned the check to ******* (without informing me) they then told me they didn't want to "mess up their books and they didn't want to be involved and I should contact *******". I contacted ******* who then told me they couldn't send check to me because they sold to ********. All I want is my refund check of $611.61. PLEASE HELP RESOLVE THIS MESS!!!Business response
08/03/2023
Our business has been a reseller of Thibaut wallpaper for many years, and never has ******* allowed us, as a business, to return wallpaper to them for credit past the allotted time posted in the back of the wallpaper books, which is 30 days from the date of order. As ************** admitted, this paper had been in his possession for at least 10 months. I told him that I could not send the paper back nor refund his money, because it was past the 30 day return time limit. He contacted ******* and somehow bypassed us and managed to work out a deal with them to return the paper directly, which did not involve our company. He tried to get me involved again in his refund, which I told him that we had nothing to do with, and he had to get it directly from *******. I have talked with several parties at ******* and explained that I had nothing to do with this transaction, and would not accept a refund check to go back to us. There are several reasons for this. First, ******* admitted that this paper should not have been accepted back, and in essence, admitted that one of their employees did not follow their own policy. Next, even though our company carries the Thibaut line of wallpaper and sell a lot of it, we have had so many problems with ********* bookkeeping practices that we will not even allow them to have our credit card number on file, even though the *************** has repeatedly requested it. ******* has in the past, double charged an order, requiring a substantial amount of time to resolve, misapplied payments, lost checks that I mailed, posted payments incorrectly, etc. Although I have been able to get these problems resolved, some of which took about 2 years to resolve, I do not trust ******* to run a refund through my account and then potentially try to charge me again for that paper, as they literally did not issue the return authorization through my account. They violated their own policy when they issued a return authorization directly to **************, and as such, should send a check to **************. This transaction has absolutely nothing to do with our company. ************** needs to pursue getting ******* to honor their word to him directly.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.