ComplaintsforCustom Siding & Gutter Company
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Complaint Details
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Initial Complaint
02/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We requested a quote for a replacement covering and gutters from the tornado in December 2021. The order was placed in early 2022. A deposit was collected at that time. The gutters were installed in ********************************************************** late *********************************************************************** order for supply to be met. It was paid for in full. I called 12/28/22 and was told it was still not available, a year after it was ordered. I called Again. 1/17/23 and was told it was here and would be installed in the next 2-3 weeks. I called 2/7/23 after never hearing another word. I placed an order over a year ago and the work is still not completed and the only communication I have received is when I have called the business. I would like the product I ordered installed in full immediately or a complete refund for the cover and leaf guards that were never installed.Business response
04/29/2023
I think the customer is now satisfied and are enjoying their patio cover.
Custom siding, and most of the world, were having incredible problems with material delivery during the epidemic. We were extremely concerned about Ms ********** patio cover. We were just unable to get the product at that time.
********************* did want to add the leaf screen to her guttering, but, we had not charged her for it. We did however install it when we were finally able to get the patio cover in and get it installed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.