ComplaintsforMann's Wrecker Service
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Complaint Details
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Initial Complaint
05/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called Manns for a road service on 5/25. Talked to ******, told him a something flew out of another truck and went under ours. The driver needs two tires, and has a fuel leak. He told me they could come out in about 45 mins, and the charges (Service $105 (2 hours min) $5.50 mile $320 (labor + 21 miles)). We agreed, then about 15 mins later called me, and said its going to be about a hour because he didnt realize there was a call before our, once again I said ok. Instead of the mechanic, The tow truck driver was sent to my truck without my authorization, first of all. One one even bother to call me to tell me a tow truck was even coming nor did we request a tow truck. My two driver and I discussed the prices and agreed on $350 since that what the road service wouldve cost. The driver gets to the shop, our service brought new tires and a tank, which the shop striped the bolts trying to remove and couldnt even remove the bolts to replace the tank. They they said they could cut off the tank until he driver gets to our shop, and thats what we told them to do. The fixed the airline, replaced the tires. Then I get the final invoice to pay, and they want $600 for the tow. Then they have the owner threatening about calling hazmat for the fuel leak and he was going to make me pay for the clean up on his parking lot because I dont want to pay. For one, they knew the truck had a fuel leak, they couldnt replace the tank, and they were suppose to cut off the tank and make sure nothing was leaking after. And now is holding my truck, until I pay him what he wants. And he has admitted this. They want to do business one way than after not even completing the job nor doing it correctly, want to change the prices. Attached are the invoices.Business response
06/30/2023
They did call us for 2 tires and an air leak. We had a driver in the area that stopped to make sure what our service mechanic would actually need for this call. Their company had wrecked this truck busted 2 tires, airline and their fuel tank. We informed this company we could not work on this roadside due to the damages. We got permission to tow this truck back to our facility to work on. We gave them quotes to do all the repairs needed for this truck. The company did not want to pay what was needed to do these repairs. So instead, the company sent 2 tires a fuel tank of their own to be used. We had to wait 6 six hrs. for them to arrive with the parts they provided. When we started to replace the fuel tank the straps were no good to hold the replacement tank company was made aware. So, we replaced 2 tires, airline and bypassed the fuel tank as requested. We did tell them if they had been left out on the road with leaking fuel that hazmat would have gotten involved, and their bill would have been significantly hire. We worked in every way possible with this company, from discounting the bill to waiting for their parts.
There is no way we could tow a semi-truck with a driver, without permission to do so.
Business response
06/30/2023
We are sorry you are unsatisfied with the results. Mann's Wrecker Service informed your company of all the repairs needed and quoted you for those repairs. Your company chose not to do as recommended. Mann's Wrecker Service also waited on parts you supplied and insisted on using, we also discounted the bill for your company as well. Again, we are sorry you are not satisfied with the results.Customer response
06/30/2023
Complaint: 20106475
I am rejecting this response because: the repairs they quoted had nothing to do with the tow and the repairs they quoted were for parts that they could not get for at least a week which they advised us, which is why we supplied them. They are a dishonest and non respectable business. Even the manager I spoke with was very rude and unprofessional, making threats.
Sincerely,
*******************************Business response
06/30/2023
Your company was informed this truck needed to be towed to be repaired. Your company and driver agreed for truck to be towed to be repaired. We have done everything as requested. Again, we are sorry you are unsatisfied with the results.Customer response
06/30/2023
Complaint: 20106475
I am rejecting this response because:
Sincerely,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.