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ComplaintsforCar Choice of Jackson
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
they took out 2 car payments at one time and told me it would be 3 to 5 business before it would go back in my account. I'm 60 yr old and no money for food or gas until it gets put back in. there mistake but i pay the priceBusiness response
03/30/2024
I am sorry to hear that there was a mixed up with ********************. I did follow up with them , a payment was made manually after the auto draft was processed, they refunded the payment on the same day , which was the 15th. Again i am sorry for the inconvenienceInitial Complaint
02/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sold car with preexisting conditions refusal to fix or exchange since week after car was leased. ******** stated that the car is an an hazard while driving, multiple motor/engine issuesBusiness response
02/15/2023
I am sorry that you are having issues with your vehicle. We take pride in handling and resolving services issues as quickly as we can. You stated in your complaint that we have refused to fix issues , I have attached invoices from Serra of Jackson for repairs that were done to your vehicle back in October, we also provided you with a loaner Vehicle to drive while your vehicle was being repaired. Recently you took your vehicle back to Serra of Jackson without our knowledge, the vehicle was there for several days before you informed me that you we having an issue , when I spoke to you yesterday 02-14-2023, I again offered to provide a loaner vehicle for you to drive while your vehicle is in the shop. We understand how frustrating services issues can be , and we strive to address them as quickly as we can, Again I am sorry that you are having an issue with your vehicle and we look forward to resolving this matter.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.