ComplaintsforKey in Minutes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The guy promised me he would have my keys in 48hrs or less I have not had a return call, text, or voicemail from him explaining to me why has it been a month since we last talked and I only get a response because of threatening to get the law involved because this is very disrespectful and also very unprofessional, now my lower dashboard is over in the passenger side seat of the speaker cover and air vents is out and the ECU and Modular mobilizer was taken from my car and I want my original parts back in my car and the 3 keys he said he would make for me I can't believe this guy. Now he has 48hrs!!!Initial Complaint
10/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called a known Locksmith, ***** ****** of Key in Minutes, on 9/24 to remake a car key that was broken the night before 9/23. He came to my house that afternoon and started to work on programming a universal key to get my car started. He wasn't able to get the key programmed after several hours and then said he would have to order a factory key to program it, that it should arrive the following Tuesday. ***** called me the following day saying he believes he knows what the issues is and asked to come back and attempt to program the universal key again. After a couple hours, he said he was going to have to take the instrument cluster home where his other tools are so he can work more efficiently. The next day he said he couldn't get it to work and would wait on the factoey key he originally ordered so he could program it. When the key was suppose to arrive, ***** said he would be by my house to start work again but he never came by. Since my key was broken, the doors couldn't be locked so at some point during 9/27 - 9/29 he put the instrument cluster back in my car without telling me he was coming by or was as my house but now the car has an error code and wasn't put back correctly. He wouldn't return my calls or texts. So I had to get my car towed to the Fairway VW dealership where they have tried everything to program the new key I had bought and to remove the error code. They said whatever the Locksmith, ***** ******, did had damaged the security system and emobilizer to where the amount is going to be $1,197 to fix the damage he caused, not including the new key I bought.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.