ComplaintsforEast Tennessee Rent-All, Inc.
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Complaint Details
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Initial Complaint
10/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We rented a 6 inch chipper from them for a job we had to do, after running the chipper for a day it wouldn't cut anything over 2 inches. They cam out on Friday and traded the out. Saturday we started running the replacement and the something was happening. My husband called to let them know and was told he needed to call back Monday morning and tall to the manager, which he did. He had a doctor appointment so we didn't get to the job site until 3. We started running it again to see if it would do any better. After about 2 hours of running it, it started ro smoke like it was going to catch on fire. We did a week rental but in total we may have gotten a days workbetween the two of them. They now expect us to pay another $400. We have paid almost $400 already and we are loosing money on this job. I wouldn't rent a pair of hand trimmers like my grandmother used to have from them. I will be taking them to small claims court for my money back and my money lost. Google won't let me post videos. I have videos of the 6 inch chipper stopping on a 2 inch piece of wood and videos of it smoking.Business response
10/05/2023
***** was very upset at a chipper having issues when she put this out, this is the same message she put on Facebook and Google reviews, we went out and solved her problem the same night she issued this complaint, it is my understanding that she no longer has this complaint. I have added a copy of her revised review after we took care of the problemBusiness response
10/05/2023
***** was very upset at a chipper having issues when she put this out, this is the same message she put on Facebook and Google reviews, we went out and solved her problem the same night she issued this complaint, it is my understanding that she no longer has this complaint. I have added a copy of her revised review after we took care of the problem
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.