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Find a Location

Ballad Health has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ballad Health

      400 N. State of Franklin Road Johnson City, TN 37605

    • Ballad Health

      PO Box 1817 Johnson City, TN 37601-1817

    • Ballad Health

      303 MedTtech. Parkway Johnson City, TN 37604

    • Ballad Health

      1725 W Market St Johnson City, TN 37604

    Business ProfileforBallad Health

    Health Care
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 36 Customer Reviews

    Customer Complaints

    49 complaints closed in last 3 years

    16 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Ballad Health has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ballad Health

        400 N. State of Franklin Road Johnson City, TN 37605

      • Ballad Health

        PO Box 1817 Johnson City, TN 37601-1817

      • Ballad Health

        303 MedTtech. Parkway Johnson City, TN 37604

      • Ballad Health

        1725 W Market St Johnson City, TN 37604

      Location of This Business
      400 N. State of Franklin Road, Johnson City, TN 37605
      BBB File Opened:
      11/17/2018
      Years in Business:
      6
      Business Started:
      2/1/2018
      Type of Entity:
      Corporation
      Business Management
      • Lisa Wells, Customer Service Manager
      Contact Information

      Customer Contact

      • Lisa Wells, Customer Service Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      49 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/24/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      In 2020 ballad health turned a bill of mine (that I had no idea I owed because I had not received a statement) over to Wakefield and associates. When I found the item on my credit report I called Wakefield and associates and paid the bill in full. At this point I thought everything was taken care of and done. Now CBC is contacting me trying to collect for the same bill. I called Wakefield and spoke to Latasha on 1/23/24. She advised me the bill was paid on 1/29/23. I spoke with ballad and they advised me that Wakefield did not use the money I gave them to clear that debt, they never received the payment and that is why they sent it to a new collection company. They also advised me that it was my responsibility to contact Wakefield and get this resolved. I paid this 3 years ago and it is not my responsibility to make sure the company they hired paid them the money I paid since ballad would not let me pay them directly
      Read More

      Customer Reviews

      36 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jess M

      1 star

      06/04/2024

      After two ER visits to sycamore shoals, I am disgusted. The information in my notes (medical history) were completely inaccurate. My bed smelled like urine. The doctors talked over me, dismissed any complaints, and sent me home explain if I just had anxiety (typical because I’m a woman). Doctors were very unconcerned. The nurse put on gloves then touched multiple objects like paper, pens, etc before removing my IV. I then bled so much because the IV was too big and buried too far into my arm, causing extreme pain. I bled after removal completely down to my hand. My notes also didn’t list any additional symptoms I explained I was having at both visits that weren’t related to anxiety, I assume because that would require more effort. After leaving the second time, I found this kind of lazy misdiagnoses from the same doctor nearly killed two of relatives and a friend within the last year. Every person I know in this county told me to avoid this emergency room but I assumed they were only a few people with bad experiences. However I now find consistency with every complaint I see. Also, at my first visit, complaining of multiple symptoms including shortness of breath, no one thought it important to tell me I had emphysema. This is a terrible emergency room with a disrespectful staff only interested in chit chatting at the nurse’s station. This is where they gathered for 20 minutes after I asked for help just going to a restroom. My own family had to figure out how to unhook me from multiple cords. These are terrible doctors, Ballad is a terrible company that no one in this area supports. Their expenses are triple what they are at other health systems. Politics are hurting people who need help.

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