ComplaintsforGeneral Shale Brick, Inc.
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Complaint Details
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Initial Complaint
05/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased brick from General Shale approximately 4 and a half years ago. The brick is extremely inconsistent. I would like them to stain the brick so that it is consistent on all 4 sides of the house.Business response
06/17/2022
Business Response /* (1000, 5, 2022/05/24) */ We were not aware of any issues to the **** residence. However, we have reached out to Ms. **** and will follow up with her to do a detailed assessment and investigation. We will take the appropriate steps resolve Ms. ****'s concerns. Consumer Response /* (3000, 7, 2022/05/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have complained locally on multiple occasions. After the claim was filed with the BBB, an engineer from corporate did reach out and say this would be taken care of by staining. He sent me to the local office where ***** took over the case. ***** sent someone out that day to take pictures and I have heard nothing since then. The engineer and the person taking pictures did state the brick is discontinued and did agree there is an issue with conformity of the brick. Business Response /* (4000, 9, 2022/06/02) */ We initially received the notice on May 24, 2022 and reached out to the customer on that same day. We have since followed up to the customer regarding scheduling a color correction technician to address any of the areas in concern. Our color correction technician will be at Ms. ****'s residence on June 6-7, 2022 (weather depending).
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.