ComplaintsforJohnson City Acura
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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought a car from them back in mar of 2021 and I have yet to see the title after paying over 8000 for a car I have something I cannot even sell in my driveway because they did not do their job and make sure the right title was gave up for the car when it was sold to them. I have called several times and keep getting the runaround from all partiesBusiness response
10/05/2022
Business Response /* (1000, 9, 2022/09/26) */ Customer has received title, no further action needed per our records. Please contact me at 901-610-8714 if that is not the case, thank you! Consumer Response /* (3000, 11, 2022/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I received the title after I told them I was gonna seek legal council, I should have received the title in the 6-10 weeks like a normal customer but I did not and had to keep calling and harassing them. It took over a year this is not acceptable customer service.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.