ComplaintsforJammin' Butter

• Initial Complaint

  01/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  - Item Info: 2 x Ultra High Capacity 20,000 mAh Portable Power Bank With Dual Charging Ports and Digital Power Display - Amount Paid: $ 18.98 - Order #: #1-5646204 - Order Date: 2023-12-02 23:44:27 - Delivered on: December 19, 2023 - Item Problem: Not working (faulty) - Initiate item return & refund request email on December 19, 2023. No response to multiple emails

  

  Business response

  01/02/2024

  The customer didn't give us a chance to reply. They would send an email and before we could respond send another one, and another one and another one. We clearly state in our automated reply to only send ONE email because sending multiple will slow down response time. This is because with each new email they get bumped to the top of the list as NEW and we answer the oldest emails first. In the future, should the customer have an issue, one email is all that's needed in order to get assistance. Please note, we are a small business and this is the busiest time of year so response times vary from 48 hours to 4 days depending on holidays and hours. 
  
  This order has been refunded and the customer can dispose of the items. We have also closed the email as resolved since the customer will receive a response here.

  Customer response

  01/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The response from Business is not factual. I didn't send email repeatedly as mentioned by them. First email was on 20th Dec and second follow up email was after 10 days on 2nd Jan 2024 which is way after their LA of 4 days. But I am happy that the refund is made and I agree to close this case as my requirements are met.

  
  Sincerely,
  
  ****** **************

• Initial Complaint

  12/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Recently I ordered a five pack of ear buds from a Daily Deal and I received the package with all of the product. Only one set of these works and the others are defective and do not charge. I called both phone numbers for the company Jammin Butter and they are both disconnected. I want my money back please. I copied the envelope they were delivered in with no other paperwork.

  

  Business response

  12/20/2023

  A refund has been issued to the customer. In the future, the customer should follow our instructions on how to contact us via the "Customer Support" tab on our homepage. We are easily reached via email or chat.

  Customer response

  12/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  11/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Item was sent to wrong address company says its my fault. I have bought from them sevreal times in the last 13 years and have never had a problem. They did advise that the adress was wrong thay also advised they would not reship or refund

  

  Business response

  11/13/2023

  Customer's are responsible for providing correct and up-to-date addresses. The address provided to us was used and the order shipped and delivered. We do not keep track of our customer's by knowing if/when they move, or when they are shipping to a friend or family member. The address is 100% their responsibility. Customer's also can update the address or cancel orders within 30 minutes of placing it if they see any incorrect information. The package shows it was delivered via The customer was advivsed to check with neighbors and the post office.

  Customer response

  11/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me.
  But it’s the only one I will get. 
  Sincerely,
  
  **** ******

• Initial Complaint

  12/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Good morning, I have placed several orders from their company. Several of the orders I have not received which I ordered back on November 22, 2022. The order numbers are as follows: Order # 25-5122040-JBPR 2 Tracking # 1zf3f9050321889483 2× Mystery Santa Canvas gift Bag, 99.98. December 4, 2002 Order 25-5140976-JBPR Tracking # 92612927005642000004092772 Mystery Santa's North Pole Express Canvas, 49.99. These are all the items I did not receive from those 2 orders. With that said, I think that is an ample amount of time for shipping without excuses of Covid and bad weather. We were excited to open these on Christmas but still never received them and one was a gift. I ask them to please reach out me with the status of my order or I will request a refund. for. Some of these were ordered over a month ago, November 22, 2002/December 4th. both say partially shipped. In this case, I should be refunded for my order that I never received Also, if the whole order is shipped why does it still say partially shipped under there status. It also states that it will be shipped as multiple orders from several locations but I only received 1 tracking number for each individual order. They state on their website it says 8/10/within 10 days to process and 3/5 for shipping, which we are well past. So, I need an accurate status/refund because they did shipped them and I did not receive them. Either way, we way passed the marker. I reached out to them and keep got automated responses and customer service number not in use. I also wrote to their Help Desk, still not resolved. Thank you for your time, please reach out to me.

  

  Business response

  01/16/2023

  Business Response /* (1000, 5, 2022/12/30) */ The missing items have been refunded at this time. It can take 2-5 business days to show on your statement.

• Initial Complaint

  12/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Made a purchase on the website and a few weeks later received a partial refund. I contacted customer support because I thought they must have run out of the item. They said the item was returned for a bad address and refunded 75%. Since I never received the item and I never cancelled the order, I would like the remainder of my refund. Email string: I placed this order (#1-4619622) in October. The total was $19.96. On November 17th I received a refund to PayPal for $14.97. Why was only part of the order refunded, and should I be expecting 1 of the 4 total items ordered? Thanks Hello! The order was returned to us due to issues with the address, so per policy, a 75% refund has been issued. Thanks, I don't understand why there was an "issue with the address"? I've used the same PayPal account with the same address for over 10 years and never had a problem. Please explain further Hello! Can you please verify your shipping address? Thanks, Kiesha Hello! Thank you. The address on your order is different. The address on the order is as follows: Wouldn't the address populate from PayPal? Not sure why the house number was 313 instead of 312. Would I still be able to get the order? Hello! I apologize, a refund has already been issued for this order, so it can not be reshipped. Thanks,

  

  Business response

  12/23/2021

  Business Response /* (1000, 5, 2021/12/21) */ Our policy on returns due to invalid address is on our website and can be viewed here: https://www.thatdailydeal.com/shipping.php USPS marked the package as NO SUCH NUMBER and returned it because gave the street number of 313, but later advised it should be 312. Customer did not contact us to fix the address at anytime, and it shipped with the information they provided. We followed our posted procedure stated in our policy, and the customer was given a 75% refund. Consumer Response /* (3000, 8, 2021/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not advised that the address was mis-entered until I inquired about the partial refund. I still wanted the items but was told the order was canceled due to the return. I don't feel I should be penalized for an order that I did not cancel nor return purposely. This was my first time ordering from this company and based on this experience I will not order anything more from them. Business Response /* (4000, 10, 2021/12/23) */ The customer is responsible for providing THEIR correct address, as we do not know their address. The address shows on the order submitted page, and their order confirmation and again on their shipping confirmation. They could have contacted us after the order confirmation was seen and alert us to the issue and request an update.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I bought 24 MRE's on Oct 1st from 13Deals.com. I have never received any order and per the tracking number, it was never shipped. The tracking number is: 92612927005642000001520070. Business does not have a phone number or any help desk to provide support. It looks like they are totally fraudulent business. Additional info: ORDER DETAILS ------------------------------------------------------ Order Number: 2-4593014 Date Ordered: 2021-09-30 17:39:13 Tracking Order PLEASE NOTE: Your order is being prepared for shipment. It may take several days to register in the NEWGISTICS system. ------------------------------------------------------ Product: 24 X $5.99 MRE DEAL! - MRE (Meal Ready To Eat) Meal - Includes a Self Heating System! (Comes with heating system that worth $4 just by themselves) - Perfect For The Camping, Emergency Bags, Long Term Food Supplies and more! - Assorted meal - $2.99 shipping charge, but that covers up to 24, so load up! Shipping client: NEWGISTICS Tracking number: 92612927005642000001520070

  

  Business response

  11/22/2021

  Business Response /* (1000, 5, 2021/11/09) */ Customer was given a full refund for the package that was lost by the carrier. Consumer Response /* (3000, 7, 2021/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I order 24 MRE's from this business. For over a month they have not responded to all my emails. (they don't have a phone # for support). All I wanted and still want, is my order delivered. I will NOT accept anything else. For that matter, I have NOT gotten any money back from this business. Also, they have NO customer support. Zero. The only reason they are even attempting to do anything is that I opened a BBB complaint. As far as I'm concerned, this complaint stays opened until I receive my order. My phone number is: 360-632-9730. Business Response /* (4000, 9, 2021/11/10) */ The customer emailed us November 5th and received a reply AND refund on November 9th. We do have customer support, because that's who the customer has emailed with and who issued the refund. Lost packages are out of our control, and the customer was given a full refund. If they want the product, they now have the money to reorder from us or another company that carries them. However, at this time we do not wish to do business with the customer and suggest they use the refund to purchase the items at a different retailer. Consumer Response /* (4200, 11, 2021/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ordered 24 MRE's. You guys never delivered the MRE's. You paid a shipper to ship the MRE's. The Shipper lost the MRE's. It's my fault???? I never requested a refund nor do I want my money back. I ordered the MRE's and I expect them to be delivered. Have a manager call me a

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩