ComplaintsforLocal Orthodontics
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 8/21/2023 I called to confirm my children's appointments ********* ****** *** ******* ******* that were scheduled for that day. I was informed that the Dentist had dismissed them as patients, including my other 2 children as well. I was informed about a month ago when I called to schedule cleanings for them that AFTER their treatment, they would no longer see ******** ** ******* because they now have adult teeth. Fast forward to today when their appointments were scheduled for them to both have cavities filed that the appointments had been canceled and they would no longer be seeing any of my children including ******* ****** and ******* ****** who already had their annual Cleanings scheduled for later this year in December 2023. I just can't believe that they were ALL dismissed as patients and their appointments were canceled with ANY type of notification at all. I am highly upset because there is no one else in the area that is taking Tenncare patients at the moment and especially pediatric patients who need to see a pediatric dentist. There was no reason for them to cancel all of the above appointments especially without notifying me. I would like for them to finish their treatments that were ALREADY scheduled to give me time to try to find and get them into another office in the meantime.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 12:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.