ComplaintsforSturgill Orthodontics
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Complaint Details
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Initial Complaint
04/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I called on April 1, 2024 to ask them to make my daughters retainers again due to her breaking the originals. They said she would have to come in for a scan and assessment. She lives out of state so I told the lady I would not be bringing her in for that, to please just make new ones and I’ll pick them up. It has been my u estranging that dentists/orthodontists must keep your records/models for 7 years by state law before discarding. The lady said they don’t keep the models and would have to make new ones. My daughter went here for braces only 3 years ago. I was not impressed with this place of business after starting her treatment only to find they rarely even see the doctor, the assistants are who do most of the work!!! Also they run the patients thru like an assembly line, quantity definitely over quality! The goal of this business is solely to make a much profit possibly!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.