Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased Panoxyl Acne Foaming Wash from the local CVS in Johnston, RI. The purchased was made November 28, 2023. I used the wash twice. instructions for use were on the outside of the box and on the product. The box where I read the instructions did not indicate that the product would stain towels. Both of my new hand towels were use to pat my face dry after washing as instructed. Two days after I noticed that both towels were bleached in spots. I took the product back to CVS and the one of the assistance at the pharmacy looked at the box with me. There was no notice on the box that the product bleaches fabrics. I wrote to Crown Laboratories on 12/5/23 explaining what happened. They requested that I send them photographs of the towels and the receipt where I purchased the towels, which I did. I had to call back the company because they never gave me an answer. Before Christmas I called again and a lady told me that they would not replace the cost of the two towels. They said there is a notice on the box. I told them that myself and the assistant at CVS looked at the box and there was no indication of bleaching action. They said they would not pay for the towels. I know there was no warning on the box.
Business response
01/03/2024
We apologize for the inconvenience however the PanOxyl box does include a warning about the product possibly bleaching fabric. It is noted under "when using this product" in the warnings section.
Business response
01/05/2024
Although the complainant has not produced evidence that the packaging did not include the warning, we are willing to compensate her $50 for the 2 towels which is based off of her order of 6 per the invoice she most recently attached.
If she has any questions about any of Crown's products, please have her contact
Thank you.
Customer response
01/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *******Initial Complaint
06/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I used the 4% benzoyl peroxide face and body wash and was left with bleach stains on my brand new $115 bathing suit and towels. I am beyond dissatisfied with the results of this product. I've read the entire bottle and noticed there was no warning for bleach stains. I demand compensation for the damages that have been done. There was no warning and I was left with horrible results. I'm hoping to hear back soon best, AvaBusiness response
08/17/2022
Business Response /* (1000, 14, 2022/07/28) */ Crown was notified of this complaint on 7/25/22. Since then our customer service team has left 2 messages with and has not yet received a call back. No further action will be taken unless the call is returned.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.