ComplaintsforS & S Computing
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Complaint Details
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Initial Complaint
12/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a software from this company called SewWhat Pro in 2011 for ******* Almost a year ago I tried to use the software (after not using it for years) and it said that my serial number was invalid. I contacted the company and they said it had been deactivated because it had been used 14 times. I asked them to explain what this meant and they would just keep repeating that it had been used 14 times. They said I could pay *** to reactivate my serial number. I explained that I have never shared my serial number, and have had no more than 2 or 3 computers since purchasing the software. They still said I had to pay the *** in order to use the software again. I asked for proof that my serial number was used anywhere other than my own computer(s) and they would not provide that information. I believe that this company is trying to scam me out of money that I should not have to pay them, and I doubt I'm the only person. I want my access renewed, or I would like a refund if they are unwilling to do so. I have attached a PDF of our email chain, which reads from bottom to top.Customer response
01/02/2024
Hello,
did you try to reach the company via email? The one they used that I was communicating with was **************************
thank you
Mellissa
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.