Customer ReviewsforEastman Credit Union

My wife and I applied for a ****** refi loan on a ******* rental property we own free and clear. Needed to make repairs. Wife and I both have nearly 800 credit score. Own a million dollars of property free and clear. Have 1.2 million in savings. Been members at ECU for 20 plus years. Loan was denied. WTF? ECU BESIDE YOU? I don't think so. If we can't get a loan, WHO CAN? ECU is not beside you. They should be sued for false advertisement. ECU you can KMA!!!

Thank you for feedback regarding your recent experience. A review of your loan application found the loan was denied in accordance with the Equal Credit Opportunity Act. If you would like to discuss the specific reasons for denial, please contact us at ***** *********

EASTMAN CREDIT UNION IS THE BEST BANK I HAVE EVER USED. EASTMAN BANK HAS VERY NICE EMPLOYEES. EASTMAN BANK IS THE BEST BANK I THINK IN THIS OLD WORLD

Thank you for your feedback. We appreciate your business!

We got a car loan through Eastman almost 5 years ago. Last year we fell behind on payments due to Covid. ECU was extremely passive aggressive about it and completely unprofessional. We came up with the large sum of money they wanted to keep our car. Fast forward to today, they have repossessed our car. However, the lady in charge of the repossession keeps changing her story and is so rude she really just needs a slap in the face. She refuses to answer any questions at all. Here are the questions we have which she refuses to answer. Last week we got a notice that said the car was $270 behind, yet they repossess the car and this “Sandra” woman claims the car is 2 months behind. $270 isn’t even a full car payment. Then yesterday we get a letter saying it’s now 2 payments behind. We call her again and now she claims it’s 3 payments behind. The payment isn’t due until the 28th of the month, how is it now magically 3 payments behind? A couple months ago ECU contacted us and threatened a repossession for non payment. We made the payment but either an employee stole it or they were trying to hide it. After raising hell they mysteriously “found” the payment in question. The letter we received yesterday had not been postmarked at all. It was like someone drove by and stuck it in our mailbox. It also didn’t show up with our regular mail. Why? After going through every car payment we made, we have also found where ECU applied our car payment TO SOMEONE ELSE’S ACCOUNT. ECU can’t even handle a single car payment, what makes anyone think they can handle the millions of dollars they manage? This has been a complete nightmare and error after error on their part. Now they have stolen our vehicle because their employees are completely incompetent. We are taking this to court. “Lost” payments, payments applied to the wrong account, lying employees, letters magically showing up in our mailbox and random made up due dates and missed payments? Someone is up to no good.

Thank you for your recent feedback. Eastman Credit Union is available to answer questions regarding the status of your loan. We will be glad to provide a complete payment history, as well as to provide a copy of all correspondence recently mailed to you. Please contact us at ***** *********

When I first started with Eastman they would do all they could to help but after a while my husband and I noticed over drafts now we had both savings and checking and I was told the money should have been pulled from savings if it was there then I was told it was automatic they had no control on it so if you’re checking your account daily please do so also our money went into the bank every other Wednesday and it seemed as though we were hit with all those overdrafts before payday so they could get that 30.00 overdraft fee whatever they can do and get away with they will do so they can get that fee and when we stopped putting money into our accounts they begin doing the same thing to my son’s account

Thank you for your recent feedback! When the available balance of funds in your account is not sufficient to pay a check or other item, your account may be charged an insufficient funds fee. ECU offers multiple channels to help you keep track of account balances, such as mobile text notifications to alert you when the balance in your account drops below a certain threshold. We have also partnered with a company called GreenPath to offer assistance and informational tools that may be helpful in managing and balancing a checking account. If you would like more information about this service, please contact us at your convenience.

Here is my thinking and opinion about this business is that you go to get a loan and have great credit score 707 last time I check that's suppose to be a good score any hoo I apply for a personal loan of $25000 then they same give me this give me that info so I do lady calls 3 days later hey you loan is being processed I'm like when will I know she's like they are reviewing it so then they call again and say hey do you have a co signer or vehicle paid off with a clean title I'm like really my income and what I could pay doesn't add up really making 74k to 80k a year at this economy rate I think that's good pay but anyways I'm like yall really can't do a personal loan of that amount with me without the B.S and she says we'll they won't do it cause you haven't ever had a loan this big before I'm like ya no shit I can't ever get one because of discrimination of he can't pay this let's just tell him he can't afford this I know what I can afford but nobody gives you a chance FJB @ FECU.

Thank you for the recent feedback regarding your experience with Eastman Credit Union. A review of your application shows the loan was decisioned in accordance with the Equal Credit Opportunity Act. If you have specific questions about this loan decision, we encourage you to reach out to us directly at (**** *********

Let me first start with Eastman was a great credit union until I started falling behind on my car payment. at which point they stop helping and just wanted to repossess the Vehicle. I was only 32 days past due and had a payment ready, but that day they had already called a repossession service to come get the car. Now it's nearly impossible to get the car back with the $800.00 repo fee, and they also want me to refinance the Vehicle on top of that. I've called multiple times to see what options I had at the time, but none were given to me even after being with Eastman for 10+ years. and no call was made to me before the car was repossessed. I will never do business with this credit union ever again, and I warn anyone else against doing the same. People get behind sometimes, and sometimes we need our bank or credit union to help. But it seems Eastman is not in the business of customer service.

Eastman Credit Union (ECU) is in receipt of your correspondence regarding the above referenced complaint.  Please consider this as our response.

ECU exercised our repossession rights due to failure to satisfy loan payments under the terms of his loan contract.  While we cannot comment on specific loan details, our staff had multiple conversations with this member in an attempt to assist him in bringing his loan current. We encourage this member to contact us directly if he has remaining questions on his account.  

Wish there was an option for ZERO stars. We had a terrible experience with Jennifer ******** at Eastman Credit Union. She was VERY unprofessional throughout our loan process, which ended in her assistant informing us that our loan was denied - allegedly Jennifer was on vacation so she had her assistant deliver the news to us. Jennifer failed to adequately pre-approve us (admitted by her own supervisor), she misinformed us, failed to communicate with us effectively, was non-responsive at times, and did not perform essential tasks in a timely manner.

Jennifer was negligent and careless with our loan application and she never bothered to contact us directly to discuss her failure and all the stress she caused us, not to mention the sellers. We requested a reimbursement of $455 for costs incurred as a result of her carelessness and after multiple emails, her supervisor offered us a $50 Wal Mart gift card - a slap in the face to say the least considering her actions caused our escrow to be canceled shortly before the scheduled closing date! You would think they would reimburse us the $455 as a professional courtesy seeing as that is the very LEAST they could do to remedy this mess but apparently they can't even do that right.

Her supervisor mentioned that he would take this as a "coaching opportunity" but their lack of responsibility and accountability in this situation is a real concern and we felt we should warn other potential buyers about this loan officer and credit union. I would NEVER recommend or trust this credit union and loan officer to handle any of my affairs.

Eastman Credit Union is in receipt of your correspondence regarding the above referenced complaint. Please consider this as our response.

We appreciate this applicant providing feedback regarding a recent experience at Eastman Credit Union. We strive to provide excellent service and prompt communication when assisting our members, and we are sorry to hear that we fell short of this expectation. Eastman Credit Union cannot publicly comment on details of a particular loan application; however, a review of this application has occurred to make certain that we are providing the best member experience possible. Unfortunately, we were unable to offer an approval to this applicant for valid reasons. We understand the frustration this may have caused the applicant and regret that we were unable to extend our loan services at this time.

The issue is NOT about the loan approval. We are actually in a loan with better terms so there's also that! The actual issue is the NEGLIGENCE and LACK OF PROFESSIONALISM in handling our file by Jennifer, her supervisor and your credit union. I don't know what review you claim to have performed to "make certain we are providing the best member experience possible" but it certainly was not our application that was reviewed! The inability to at MINIMUM reimburse us for costs incurred as a result of Jennifer's negligence and lack of knowledge/experience is disappointing and speaks volumes about your credit union and its employees. It's a shame common sense and a moral compass aren't a part of the culture of your establishment so perhaps it shouldn't be a surprise that you don't hold your employees to such standards either.