ComplaintsforMD CARTS
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On May 23 I went to the business of Brad *********** a sales consultant for MD Carts/golf carts.com. to pick up a new golf cart that I ordered online. He had two carts parked there and told me the one on the right was mine. We checked the cart for defects and I loaded it on my trailer and departed. When I arrived home two hours later I was able to look at my invoice to be sure that I was correct with what I ordered. contacted Mr. Richardson via text and let him know about the discrepancies with my order. That is when he revealed that it is an "in stock unit." and said that I got a triple discount. I told him I demand that this cart be replaced with the correct one and that is a classic case of bait and switch because he failed to disclose that the items were missing. I called and could not reach anyone in customer service. So I filed a written complaint online with their office, with no response.Initial Complaint
05/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We purchased a golf cart about a month and half and we where told that we will receive it within 3-4 week, my wife and I understand since they have to build it, freight etc we got the part but what they felt to tell you was if there truck is not fully loaded with merchandise to be delivered you going to wait. So our golf cart has been ready since the 7 of August and today is the 23 of August, and still don’t have a golf cart. We keep been told no truck delivery maybe next week, but if you pay them a **** fee they can deliver the cart to your house, at this point that not good for business and not customer service at all. We had a trick coming up and want it to surprise my lil kids but that not going to happen since I still don’t have a cart.Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased. Golf cart rookie paid almost 8,000 cash . Received months late when told 2-4 weeks and issues from the start . Dropped off the vehicle with out us even there or told when finally did deliver . They stated only a 30 day warranty. I received no paperwork Manual nothing . I argued with the company to finally get a new seat as doesn’t line up . After months I did get that however due to improper alignment seats tear . There is no metal plate to hold seats to cart only plastic . All screws and lug nuts are rusted with 3 months . Hold bar on back fell off . Metal body all rusting . Electrical is all exposed . I had it looked at and was told there is no way the golf cart is new it was thrown together with all used parts . Totally scammed . Avoid them at all costs. I can barely resell it for 2,500 if I’m Lucky . The owner and representatives Tyler are awful to deal with . I purchased this at aqua leisure in Pensacola from drew. Every person I dealt with made excuses and then stopped calling backBusiness response
08/09/2023
Customer Purchased Cart 09/27/21 with a 90 Day Warranty.
Customer Received Product in November 2021 due to being 6-8 weeks out in Production
Customer contacted us April 16th, 2022 and was advised she was out of warranty at that time.
Our Service Department shipped parts needed to fix seat issue that was not a manufacturing issue free of charge even though it was wear and tear damage from her Renters that use the golf cart when she rents her space out. We also offered to pay 1/2 of the labor to fix this issue. The workorder for this and the Customer Satisfaction sheet that she signed is attached.
On July 7th our technician received the following emails.
From: sharla deaton <[email protected]> ***** ********* **** ** **** **** ** *** ************************ *** ***** ***** ***********************************
Subject: Re: Receipts
Tyler,
As for damage being done by a renter this is a ludicrous statement. This issue is a result of your company’s shoddy craftsmanship. Your measurements and alignment of the seat are completely off, which resulted in the seat damage. We have pictures and all the measurements to prove this . We did a video walk through of the cart with you . You know this to be true . We also had a headlight go out , rusty screws etc . This cart was either sitting on your lot or given to us in poor condition. Your company dropped off the vehicle without arranging anyone to pick it up or scheduling beforehand .
Therefore you did not allow me to inspect it prior to drop off . No paperwork given and no warranty info period . We were told by the store in Pensacola one year warranty. Don’t even get me started on the awfulness of the handling of my order from start to finish . This was NOT caused by a renter. This is poor craftsmanship and quality control PERIOD . As mentioned let me know how you are going to proceed by Monday morning. I am done playing games and dealing with this. Should you not cover your half I will be filing court papers against your company as well as Aqua Living and Drew who sold your product to me .
Sharla ******* **** ** ******** ****** ************ ***** *************************************** ************************************* * ** *** ** ***** ** **** *** ****** ******
> <[email protected]>
> wrote:
>
> ?Tyler,
> This is ridiculous . You and your company have constantly been going
> back on your word and trying to get out of payment and repair of my cart .
>
> I am being gracious by allowing this repair to be done in this manner.
> I am stuck being financially responsible for the other half of the
> labor cost, when this should have never occurred whatsoever. This is a
> brand new golf cart and the quality is absolutely abysmal. Larry
> should be paid half of the cost presented to you as agreed upon.
>
> Should your company choose not cover your half of the cost, I will
> proceed with filing papers to take MakDaddy golf carts to small claims
> court . I guarantee you with all the photos, messages, and witnesses
> you will lose and be out much more than half the cost of his labor . I
> have had absolutely enough of this run around .Because of your delays
> and lack of follow through I have also incurred a huge cost during
> this time for a rental golf cart while mine was out of commission .
> Please respond and remit payment to Larry right away . If I do not
> hear back from you by Monday morning . I will proceed with filing my court paperwork on Tuesday.
> Respectfully
> Sharla ******
>
> Sharla Deaton, PPS, MA
> L******* ****** ************ ***** * *************************************** * *************************************She is out of warranty and we have went above and beyond to assist her.
Initial Complaint
02/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Paid for a leisure cart 10/16/21. Cart was delivered 12/1/2021. It was delivered late so I did not drive the cart until the next day. This is when I heard a rattle and found damage to the carts roof. I have contacted the local people on numerous times to get it fixed but it still hasn't been fixed. I finally asked for a refund a few weeks ago. Have not heard a word from company and this is already 2/15/2022.Business response
02/24/2022
Business Response /* (1000, 5, 2022/02/24) */ The customers cart roof was replaced last week. Consumer Response /* (3000, 7, 2022/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Roof was finally fixed however, since it took this long to get it fixed I don't trust this company to handle any future problems that might occur. Consumer Response /* (3000, 13, 2022/03/28) */ Why has this complaint been closed? I responded to the last message saying I still wanted a refund. Consumer Response /* (3000, 13, 2022/03/28) */ Why has this complaint been closed? I responded to the last message saying I still wanted a refund. Business Response /* (4000, 22, 2022/04/08) */ We spoke with My ******* April 4th 2022 and explained the delay in getting his top replaced and moving forward if he had any issues we would be proactive and taking care of him. He indicated he is satisfied with the cart at this time. Consumer Response /* (4200, 24, 2022/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not say I was satisfied. I said that I still wanted a refund.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.