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          SERVPRO of Kingsport/Bristol has 1 locations, listed below.

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            Business ProfileSERVPRO of Kingsport/Bristol

            Fire and Water Damage Restoration

            Contact Information

            5351 Fort Henry Drive

            Kingsport, TN 37663

            Get Directions
            Visit Website
            (423) 245-5552

            Business hours

            12:00 AM - 12:00 AM
            Business Hours
            12:00 AM - 12:00 AM
            12:00 AM - 12:00 AM
            12:00 AM - 12:00 AM
            12:00 AM - 12:00 AM
            12:00 AM - 12:00 AM
            12:00 AM - 12:00 AM
            12:00 AM - 12:00 AM

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            5351 Fort Henry Drive, Kingsport, TN 37663
            BBB File Opened:
            5/28/2008
            Years in Business:
            16
            Business Started:
            3/24/2008
            Business Started Locally:
            3/24/2008
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            12:00 AM - 12:00 AM
            T:
            12:00 AM - 12:00 AM
            W:
            12:00 AM - 12:00 AM
            Th:
            12:00 AM - 12:00 AM
            F:
            12:00 AM - 12:00 AM
            Sa:
            12:00 AM - 12:00 AM
            Su:
            12:00 AM - 12:00 AM
            Business Management
            • Steven Blake Swecker, Owner
            • Rebecca Swecker, Marketing Manager
            Contact Information

            Principal

            • Steven Blake Swecker, Owner

            Customer Contact

            • Steven Blake Swecker, Owner
            • Cyntthia Minogue, / Office Mgr.
            • Rebecca Swecker, Marketing Manager
            Additional Contact Information

            Fax Numbers

            • (423) 247-4276
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            EBF

            03/19/2024

            I have been dealing with ServPro for 9 months now over a tree that fell into my home and did extensive damage. The work is still not completed and I either don't get any answers at all about when the work is going to be completed or I'm given completely different answers, depending on whom I'm talking to. The damage is my living room and dining room. I've had to close off this whole area of my house. They have everything that was in these rooms in a huge storage unit in the middle of my driveway. The company has caused me tremendous stress and it's ongoing EVERY DAY! I want the job finished and this company out of my life. I would not recommend them to ANYONE! Trust me, it's a complete nightmare!

            SERVPRO of Kingsport/Bristol Response

            03/26/2024

            We sincerely apologize for any stress we have caused you. We take complaints very seriously and strive to keep our customers happy. We received this claim on 9/26/2023. Per the loss information listed the date of loss was 7/29/2023. We could not reach the contact listed for several days and even had to ask the adjuster for further instructions. We had many delays beyond our control such as, the adjuster requesting an estimate before the start of work, samples being taken to test for asbestos, and we had to schedule to have a storage container placed. By the time everything was approved it was 11/2/2023 when we started the mitigation portion. The reconstruction team informed everyone upfront they were 10-12 weeks out. They didn’t get started until week 13 due to the snow we had in January. When the storage container company picked up the storage unit they caused damage to the guttering. We are aware of the issue and have informed everyone involved we will take care of it. We have tried to be helpful and answer any questions and address any concerns throughout the process. Again, we apologize for any inconvenience we may have caused and any stress incurred.

            Local BBB

            BBB of Greater East Tennessee

            More Info on Local BBB

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