ComplaintsforRick Hill Imports
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Complaint Details
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Initial Complaint
12/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was attempting to get a rear right side dropping down several inches overnight. After six trip and replacing the air bags and pump to the tune of $3700 the issue was still not fixed. They wanted the car to stay overnight so they could look at they amount of dropping to repair the problem. They came up with the original part replaced was faulty and kept the car to repair it. They put the car on the lift almost two weeks ago and dropped it to the ground totaling the car. I was told of this and promised by CJ **** ****'s son that the would give me the repair money plus the value of the car in replacement. I have made three trips from Virginia to the dealership to solve the issue and nothing has been done. We have called numerous times over the past five days and have yet to get a return call. My car was a low miles 07 X5 BMW with no wreck history leather and all the goodies roof and all. To replace it with a like car it would be from 9 to 11 thousand dollars. This is a really bad situation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.