Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Model City Roofing has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforModel City Roofing

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/12/2019

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company is a professional roofing contractor providing residential, home and commercial roofing services for New or Replacement Roofs in: the Tri-cities area of Tennessee.

    Business Details

    Location of This Business
    1504 Bridgewater Ln, Kingsport, TN 37660-4106
    BBB File Opened:
    9/12/2019
    Years in Business:
    8
    Business Started:
    1/1/2016
    Accredited Since:
    9/12/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 984595 for this business, issued by Secretary Of State (corporate Division)

    These agencies may include:

    Secretary Of State (corporate Division)

    312 8th Ave N.6th Floor

    Nashville TN 37243

    (615) 741-2286

    http://sos.tn.gov

    BBB records show a license number of 40777 for this business, issued by Contractors Licensing Board

    These agencies may include:

    Contractors Licensing Board

    500 James Robertson Parkway, #110

    Nashville TN 37243

    (800) 544-7693

    http://verify.tn.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Derek Olterman, Area Manager
    Contact Information

    Customer Contact

    • Derek Olterman, Area Manager
    • Chris Canipe, Owner

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/14/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    The initial contract was to strip and reroof my home with 5 top ventilation and 2 gable louvers, one on each end. It was to include two rain diverters to be added where lower roof met the siding to the upper roof. Landscape was to be protected and gutters and screen repaired as needed. The contract price set by of Model City Roofing of $6450.00 was change by of the same company. The price difference at the time was not of consequence through his reassurance of all the items would be done. Talk began in July and the contract signed in Aug. Deviation from the contract and communications. Information was not provided on louvers or vents. No louvers were installed. Instead 10 top roof vents installed and is unattractive. The did not cut holes on all the vents they used a hatched. The diverters shoot water over the gutter down on to the sidewalk, creating a hazard.. The texted and said this is how they do all the installations. And they would lower the price a $100.00. This is not acceptable my roof should have been put in good construction methods per the contract. To fix all these problems would be quite extensive. I requested just now to talk to some one higher up and to show them the pictures, and was the boss and could make decision. said he was the boss, when he over road price. So I was refused to be allowed to talk to someone else in the company. Both have irritated this situation so, I have brought it to the better business bureaus attention. I am a Professional Engineer licensed in 6 states including TN. I have had my own General Contracting Firm licensed for Residential, Large Commercial and Industrial. I have stripped and shingled roofs my self. Non of the companies I worked for would have preformed in the manner. Just because this a PUD retirement, doesn't mean that contracts should not be performed as agreed.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Greater East Tennessee

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.