Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered from lucky gunner at aroubd 4 or 5 in the morning. They charged ne TWICE for the same order. The first time they asked for my ID and said it didnt match so I exited the site and restarted the ordering process iver thinking if they didnt match my if the order must nt have went through. Around 6 I get a txt mag from **** saying both orders had went through and its nothing they can do about it. It's definitely not my fault they charged me twice evn tho **** is making it seem as such. I simply wanted one of the charges removed since it was an error on yall part! This was my first time ordering and will be my last. I'm disputing one of the double charges off my credit card because clearly they're nt going to refund me due to their website and that id glitch. Go with another company. I have ZERO trust in this one
Business response
11/21/2022
Business Response /* (1000, 5, 2022/10/25) */ Hi! I am very sorry for your poor experience with our company! I looked through the interactions you had with our team and I agree that we should have handled it better. We do have communication at checkout explaining that your card will be charged once you submit the order (regardless of the age verification), but I can understand if it was overlooked. We are known for fast shipping and that does cause pain points when trying to cancel orders as it is almost impossible to catch it before our 3rd party fulfillment center starts working on the order. Regardless, I think our team could have handled the communication better when you reached out! I would be happy to pay for the return shipment and give you a full refund on the second order (as long as the chargeback has not been submitted). I will send you an email with this information and, hopefully, get this resolved for you. Again, I am very sorry for your experience and we will use this as a learning opportunity for our business! I look forward to hearing back and resolving this issue. SarahInitial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
RE: Order Confirm No. LuckyGunner.com sent me the wrong ammunition. The order confirmation showed the wrong ammunition, which is not what I selected to order. Yesterday evening, 10/31/21, I was nearing completion of an order for 10 boxes of 50 rounds (total 500) of FEDERAL PREMIUM 9MM 147GR HST JHP on LuckyGunner.com (LG) when I saw a link for 1000 rounds of the same ammunition at a cheaper rate and so I changed my order. 5:32pm: Upon printing the order confirmation I noticed it said FEDERAL PREMIUM 9MM 147GR **HI-SHOK** JHP. At first I thought that is what HST meant, but I wanted to make sure and checked it out. I discovered that HST and Hi-Shok are actually very different and I definitely did not want HiShok. I immediately checked to see if that was what HST stood for and discovered it was not the same. I then searched LG to determine how to cancel the order and discovered that they do not cancel orders. Period! 5:52pm: I then called my bank to get them to cancel the transaction. The woman indicated that she could not cancel the order because it was pending and that I would have to wait until it posted to dispute it. I told her I cannot wait until then because it is possible that my purchase may ship before then. She said, in that case let me give you a number to call. I thought it was another USAA person who could help me and I asked what this number is. She said it was the number to contact LG. Not what I wanted, but I figured I should at least try that. 6:00pm: I called LG at 800-317-9506, but it was of no use since it went straight to voicemail. Nonetheless I left a message with my name, number and order number and explained how my order was in error and that it needed to be cancelled or changed immediately and that I will not pay for a product I did not order or intend to order. I have no idea how my order changed from HST to Hi-Shok ammo. However, the call ended with a weird sound. Thinking it may not have gone through correctly, I calledBusiness response
04/07/2022
Business Response /* (1000, 13, 2022/04/07) */ Company states that everything has been handled with this customer. Consumer Response /* (2000, 15, 2022/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Per Citibank credit card response 2/6/22: "Although we did not receive a response to our previous letter, we made another attempt on your behalf to work with the merchant to obtain credit for this disputed charge. The merchant has now agreed to credit your account for $838.99. This credit will appear on your statement within two billing periods." The credit did appear. For the record, I did not ask for a refund since I still have the ammo I cannot use. I asked for an "Exchange; Replacement; Store credit"
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.