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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Came over the day I called to diagnose problem with dryer. It would shut off after a few minutes. I thought it might be sensor. He thought it sounded like it too. Said if I used timed drying cycle, it should run for time I set it for. Told him I did that and it didn’t work. Still quit running after a few minutes. He told me to just try that again and call him if it didn’t work. So I called him and left voicemail saying , as I told you that wouldn’t work, it didn’t. No response from him. Texted him twice about it. No response. Called Bosch the manufacturer to complain about this and they said they would call him. They did. He didn’t answer. He charged me **** for misdiagnosing problem. I believe this guy came out to collect a diagnosis fee and never had any intention of repairing anything. The company who finally repaired my dryer figured out the problem right away and repaired on first visit. No parts even needed. In my opinion he just came over to collect a fee. He said he had 24 yrs experience with Bosch products. In short, I feel this guy stole **** from me and I want it back! Additionally, others should know about this
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.