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ComplaintsforProTech Appliance Repair
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Try to repair my dishwasher and they said the only problem was the conector. He check the plug and it was not working. Then unplugged it from control board and plug it in and work. After running the unit a few times it stop working. By unplugging the unit it seems to reset it. I did the same thing and it worked a few times them stop. Called and said if you want to come back out it will be another 1*****Business response
03/20/2024
The initial complaint from the customer to ProTech Appliance Repair was about their dishwasher failing to power up. Our technician promptly arrived, diagnosed a loose wire harness, reconnected it, resolving the issue without charging for the repair, only for the service call and diagnostic, totaling *****
After more than a week, the same issue persisted, prompting the customer to contact us again. Our response was to schedule another visit for a thorough diagnostic to identify any necessary part replacements. If the customer chooses to proceed with the repair, they will only incur charges for parts and labor. Otherwise, a diagnostic fee of **** will apply.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.