Business ProfileforSouthern Draw Design+Build LLC

We hired Mack ****** (Southern Draw Design+Build) to construct our modern-styled home. He gave a good first impression and seemed to care about our project, but came to exhibit an appalling lack of oversight and adherence to the schedule. Mack was rarely on-site and did not appear to supervise the subcontractors or validate their work. I found many obvious problems with work I was told was "complete". When attempting to meet with him he would very frequently (often the day before our meeting) remember some other happening he felt took precedence. Many items needing a timely response took many days to get a reply or were ignored. And many such requests I provided to him in written format, AND verbally, I still had to communicate to the subs and vendors since they had not been informed. I felt put in an awkward situation since Mack was MIA, yet would chide me for telling the workers what we wanted.

We almost defaulted on our construction loan twice due to Mack's breaking of deadlines and promises. Many times I had to inform vendors the house was ready for installing flooring, or cabinets or whatever because Mack wasn't aware of or not thinking about the next step. Thus our 10 month build took 22 months and that was even pre-Covid.

For many work items we didn't truly know the cost until presented with a bill, either because SDDB didn't inform us or the amount they told us was way off. We were frequently asked to pay subs' bills as though they were late and urgent, even though several of them had never received (and upon inquiry they couldn't produce any evidence they were ever sent).

A builder's job is to get materials and people on site and keep them working. Mack failed in this regard, and unfortunately we didn't discover until too late we had hired the wrong person as our contractor and would have to do so many aspects of his job for him. What a mess. I hope this review serves as a warning to others, to look elsewhere when finding someone for your project.