Customer ReviewsforPep Boys

Infiniti Qx60 had a problem with electricity generation in January. Pep Boys installed the refurbished alternator, selling an overpriced one on the way, and charging with extended warranty. With a total charge that is more than $1600, I was expecting a car that was fixed. In February, the A/C stopped working on this car. I brought the car to the closest repair shop and the technician found that electrical connections were extremely loose on the AC compressor. This was due to poor service on a recent alternator replacement (an A/C compressor is on the way to remove alternator). This was , ~$200 fix. In April the car had an issue with electricity generation while we were driving from Boston to Tennessee. Upon arriving at the local repair shop, they were able to clearly identify the problem - due to a poor alternator installation, the engine mounting place was cracked, and the alternator could not be properly positioned with one bolt. The repair took two days. After returning to Knoxville, I went to the Pep Boys shop and showed them all the invoices about what happened to the car. I also contacted Pep Boys Customer Service and they opened a case for me. A couple of weeks later I got a call from Nashville office, where a local “director” with a bullish attitude claimed that the alternator problem would appear immediately implying that it was not their fault (if a problem should show up immediately, why do I need to buy 12 months of useless insurance?). After this unpleasant conversation, I submitted documents though the Pep Boys Customer Relations e-mail. They replied that they “have included your comments in your case for review and have requested that field leadership team reach out to you to address the issue.” After waiting three months I inquired as to what is going on, receiving a response that my case was reviewed and closed the day I sent documents with an “apology and explanation about the issue”, which I still have not received in the written form.