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Find a Location

Albatross Auto Shipping has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAlbatross Auto Shipping

    Auto Transportation

    At-a-glance

    Customer Reviews

    3.53/5stars

    Average of 43 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview


     

    Business Details

    Location of This Business
    9111 Cross Park Dr # 1039, Knoxville, TN 37923-4506
    BBB File Opened:
    1/15/2023
    Years in Business:
    1
    Business Started:
    11/25/2022
    Business Incorporated:
    11/25/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Albatross Auto Shipping LLC
    Hours of Operation

    Primary

    M:
    9:00 AM - 7:00 PM
    T:
    9:00 AM - 7:00 PM
    W:
    9:00 AM - 7:00 PM
    Th:
    9:00 AM - 7:00 PM
    F:
    9:00 AM - 7:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    9:00 AM - 5:00 PM

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/07/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Contracted this company to ship my vehicle from SATX to FLW, MO. Contract was signed for $550. Prior to agreement I asked if there would be additional charges or if price would change. I was guaranteed that the price was locked in. Day of pick up I was informed it would be an additional $400 at delivery. A total of $950 instead of the $450 minus the $100 deposit. Went back and forth with Henry (if that is even his real name) and requested a refund of my deposit as THEY breached the contract. they wanted me to pay $200 cancellation fee per contract, BUT would not honor $550 contract amount. Did not feel comfortable having someone they hired to pick up my vehicle and then run the risk of not getting my car released due to not paying what the wanted at delivery. When I canceled Henry was trying to assure me that he had found a driver to transport at agreed price. I declined. I have screenshots were he states his accountant was going to refund me. I went through my bank instead; however, Khumoyun SattorovI email my bank with half the story and my bank reversed the credit. Now I’m fighting to get my money back. I left a review and they bribed me they’d pay me an additional $50 to take review down. Now they act like they can’t hear me when I call their office.

    Customer Reviews

    43 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Oleh B

    1 star

    08/06/2023

    This company is a ONE BIG SCAM! First time ever needed to ship the car from Michigan to Texas. I received several quotes. Agent from company sounded trustworthy and assured about their service. But very quickly I realized that all they need is $200 nonrefundable deposit. After deposit was paid by Venmo (big mistake!) started the game of extortion and aggravation. I was receiving daily phone calls during work time. Original quote on contract of $550 was “not good anymore” and they started to ask for more and more money. I refused, stating that it was not a price agreed on the contract and told if they cannot stick to the contract to refund my deposit. Instead they offered me to explore “the other options” technically forcing me to cancel my contract after which the deposit is not refundable (according to the contract). After 4 days they sent me another contract this time for $900 and said that the car will be picked up in few days because the truck trailer is broken! They gave phone number to the driver. Amazingly the driver had the same foreign accent and on background I could hear sounds like office chatter. Driver assured that he “knows this company and agent very well”. I had the feeling that he was sitting next to the “agent” and was part of the scheme. Finally realizing that I was scammed, I called other company with good BBB feedback. My car was picked up and shipped without problem and aggravation in timely manner. Albatros Trucking Co refused to refund my deposit, claiming that I cancelled my contract which I never did and will try to get my my deposit back. They even have the guts to send me repeated texts with offers “as valuable customer” for future shipments and referrals!!! Angry, first of all on myself for missing all the “red flags”, I am writing this review to prevent other people from being ripped off. I will file the complaints with BBB and State of Tennessee or other institutions.

    Local BBB

    BBB of Greater East Tennessee

    BBB Reports On

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