We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Billing Services

Alcoa Billing Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

This profile includes complaints for Alcoa Billing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Alcoa Billing Center has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not obligated for the debt claimed by SOUTHEASTERN EMERGENCY PHYSICI. There is no contractual agreement between me and SOUTHEASTERN EMERGENCY PHYSICI, and they have not furnished the original agreement as requested.

    • Initial Complaint

      Date:11/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      BBB took a complaint over the phone. Below is the voice to text voicemail description


      My phone number is 419-238-3382. My case number is 225-20401. This is regarding a bill from Team Health. It was being billed for two days of service for physician visits while he was an inpatient at Lee's Hospital. The dates of service are February 29th and March 1st of 2024. Team Health has not submitted this bill it to the insurance after numerous phone calls. Both of these dates of service need to be properly billed through Medicare as primary, balances are then submitted to AARP. Jerry has full coverage and we should not be liable for one penny on this bill. This charge needs to be removed from our credit status from all three credit companies. I do not want this affecting our credit.

      Business Response

      Date: 01/08/2025

      January 8, 2025

       

      Alcoa Billing Center 

      3231 North Star Circle 

      Louisville TN 37777

      Complaint ID 22520401

      To whom this may concern t

      This account belongs to our Akron office.  I have sent them the email to respond back.

       

      Humbly yours

      Djuna Love 

      Alcoa Patient Service Supervisor 

      Business Response

      Date: 01/08/2025

      In response to Complaint ID: 22520401:
      The patient’s claims were submitted to Medicare in December. Payment was received from Medicare in January leaving a co-insurance responsibility.  The remaining balances have now been submitted to go out to the secondary carrier on file for processing.  A 90 day hold request has been sent to the collection agency, HRRG to allow time for the secondary insurance carrier to respond.  HRRG is not a credit-reporting agency; the patient has not been reported to any of the credit bureaus.  The patient’s account shows one phone call received in May of 2024 prior to the billing cycle continuing and the account being sent to collections. Unfortunately, there was a system glitch on our end with these two dates of service not being submitted to Medicare for processing at the same time as the other dates were submitted.    Thank you,  BasePointe Patient Services Department, Multispecialty Billing Center. 

    • Initial Complaint

      Date:10/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** health insurance for 2024 was Kaiser on the Market Place. However, she was disenrolled from my Kaiser health plan by the Georgia Medicaid Department and enrolled into the Georgia Peach plan. However, I did not knew of this change nor did I received any notification nor a Medicaid card. I was informed by my insurance broker who is ******** grandmother that ****** is on Medicaid because the information was displayed on the Market Place. Her grandmother took ****** to the **** ******** Emergency room on August 7, 2024 and later I received a bill for $1860.00. I informed TeamHealth several times that ****** has Medicaid. However, I found out in September that ****** Medicaid is not active and I did not knew how long she have been without Health Insurance since Medicaid disenrolled her this year from Kaiser.Therefore, I am disputing the charge of $1860.00.

      Business Response

      Date: 12/17/2024

      We have not been provided with any insurance information for this patient to bill. Please provide a front and back copy of the insurance card for our billing department to file a claim with the patient's carrier. 

      You can contact our National Patient Service Center at 888-580-2688 as stated on the attached bill to provide the proper insurance information.

      Thank you,

      Customer Answer

      Date: 12/20/2024


      Complaint: 22371867

      I am rejecting this response because:

      Sincerely,

      ****** *****

      Business Response

      Date: 01/08/2025

      January 8, 2025

       

      Alcoa Billing Center 

      3231 North Star Circle 

      Louisville TN 37777

      Complaint ID 22371867

       

      Dear Ms. *****, 

      I have reviewed your complaint regarding the patient.  I have reached out to our Coding Manager and chart was coded correctly.  I reached out to the facility and they informed me that there was no financial adjustment applied.  This account can be set up on  a budget plan that you can afford or you can contact the facility to see if you can apply for financial aid.  Ms. *****, if financial assistant is approved from the facility we will honor the request and apply the adjustment, however, if the financial assistance is not received you will be responsible for the balance.

      Please let me know if there is anything I can do to assst.

      Humbly yours

      ***** **** 

      Patient Services Supervisor 

      76990103401

    • Initial Complaint

      Date:09/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business will not resolve my issue ,Being billed for a procedure not preformed by Er Doctor according to Medicare ,So Medicare will not pay. Doctor needs to file insurance

      Business Response

      Date: 10/11/2024

      The claim is being denied by Medicare because health insurance does not cover dental related issues in the Emergency Department. The chart has been reviewed and the diagnosis is correct. There are not any changes to the claim that we can make to the claim for Medicare to pay because it is a dental related issue and is not covered. Due to the denial by the insurance that makes the balance due to the patient. The patient will either need to contact Medicare and appeal their denial directly with them or the patient can contact our National Patient Service Center at 888-580-2688 to inquiry about other payment options. We have exhausted all efforts to get the insurance to pay the claim.

    • Initial Complaint

      Date:09/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called and provided documents for the overpayment of a medical bill. I was billed for amount NOT reflecting my in-network discount. Full bill of $1314.00 paid. When my health insurance explanation of benefits arrived I reached out explaining I was due a refund of $770.99. my in-network costs should have been $543.01. Calls made on 1/9/2024 spoke to ******. 8/12/2024 spoke to ****. 9/13/2024 spoke to ******. ****** instructed me to send email with copy of cancelled check & explanation of benefits. I did so. No response. No update. **** stated it was being reviewed & there is no estimate time for bill disputes. ****** stated he shows that my email was forwarded to review team & LOST. He said resend email. My bill was overpaid. Proof provided and now this company has went MONTHS with not refunding to me what is due and right. I demand my refund!

      Business Response

      Date: 09/16/2024

      Sept. 15, 2024

       

      Alcoa Billing Center 

      3231 North Star Circle 

      Louisville TN 37701

      Complaint ID: 2223792

       

      To whom this may concern,

      I would like to assist with this request, but at the present moment I cannot.  Could you please provide me with the MRN number or the patient full name and date of birth.  Once I have that information, I should be able to access the account and provide you with an answer. 

      Humbly yours

      ***** ****

      Patient Services Supervisor

      Business Response

      Date: 09/19/2024

      See more info

      Customer Answer

      Date: 10/07/2024

      Resolved.

      Refund received. Thank you for your help!

    • Initial Complaint

      Date:09/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband received a bill from TeamHealth approx 22 months after bill was paid in full. I was adv that insurance had requested a refund in the initial payment. My husband no longer has the insurance as he has since retired. Account number M95778154. He was seen at Cumberland Medical Center on 12/23/22. I spoke with “*******” regarding balance as all bills were paid in full upon initial billing. I advised that I felt this was not a legitimate process and that I have never known of an insurance company to request refund nearly 2 years after their initial payment. She was very short in her response stating this would not be written off. After some internet searches I see that fraudulent billing practices have been reported with TeamHealth. Overall the amount supposedly owed was nominal but very frustrating due to the fact that TeamHealth could continue to send us bills for adjusted claims. Please look into TeamHealth billing practices.

      Business Response

      Date: 09/11/2024

      Sept. 11, 2024

       

      Alcoa Billing Center 

      3231 North Star Circle

      Louisville, TN 37777

       

      Complaint ID: 22241893

       

      To whom this may concern, 

      I have reviewed the complaint that has been filed regarding this complaint ID.   I do see where the insurance carrier made a payment in the amount of $153.96, there was a manage care adjustment applied to the account.   I do see where the insurance carrier requested there payment back which we honored.  However, on  4.18.24, I see where your insurance carrier made another payment in the amount of $366.41, there was a manage care adjustment applied to the account.  Per your insurance carrier they have stated that the amount that you owed was $91.59 which you have paid.  This account now has a zero balance. 

      On behalf of the physician group I humbly apologize for any inconvenience this has caused.  Again the account has a zero balance. 

      Humbly yours

      Djuna Love

      Patient Services Supervisor

      95778154401

    • Initial Complaint

      Date:08/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 30-31, 2023, and September 01-02, 2023 I received services at Piedmont Walton Hospital and was billed separately for services by Hospital Physician Services. Instead of billing Medicaid, the bill was sent to TeamHealth for collection.

      Business Response

      Date: 09/13/2024

      Unfortunately, the file would not attach, please see the detailed explanation below in regards to the complaint received.  Thank you. 

      Invoice: ********* ************ **** ******** ********* ************ **** ******** ********* ************ **** ******** ********* ************ **** ******* ********* **** ** **** **** *** ********* ********* *** ****** *********** ******** ****** ** ********** ******** ***** ****** ****** ** ******* ******* ******** * ******** ****** ** ********** ******** ***** ****** ****** ** ******* ******* ******** * ******** ****** ** ********** ******** ***** ****** ****** ** ******* ******* ******** * *** ****** ****** ** ******** *** ** ******* *** ********* * *** *** ******** ***** ********* ***** *** *** *** ******* ************** * ** ** *** **** *** ****** ****** ****** ***** * *** ******* **** ******* *** ******* ***** *** *** *********** ** *********** ** ****** **** * * ***** ******* *** **** **** ** **** *********** ******* ** ** ******** * * ********** **** ****** ** *** ******* ** **** **** *** ********** *** ****** ******** ******** ******** ******** ***** **** *** ******* *** ****** ******** * ******* *** ****** ********* ************** ****** ** ***** ** *** ********* ******** *** ****** ***** ******* *** ********* *** ******** **** ****** *** ******** ** *** **** ******** **** **** *** *** ******** ***** *** ***** *** ********* *** *** *** **** *** ** * ***** **** *** ** ******* ********* *** ******** **** *** ** ***** ********* *** ******* ******* *** ***** **** *** **** ****** ******** *** ******** *** ******** *** *** ********* ******* ********* *** ***** ****** ****** ** *** ******* ** ********* ********* *** ******* ******* *** ***** **** *** **** ****** ******** **** *** ******* ****** ***** *** ***** *** ************** ******** *** ******** ********* *** ********* ***** *** ********* ***** *** *** ******* ******* *** *** **** ** ** *** ** *** ******* *** ** * ***** **** *** ** ******* ********* **** *** **** *** ******** ** ******** ** ******** *** *** *** *** ***** ******* ** ** *** ** *** ********** ***** **** ******** ******* ** * ******** ****** **** *** ******** ******** ***** ********* *** ********** ** **** ** *** ******** *** *** *** ******** ** *** *********

      Business Response

      Date: 09/17/2024

      The patient's health insurance has been filed and paid. Our account balance is 0. TeamHealth is not a collection agency. We bill for physician's services provided in the ED.

      Customer Answer

      Date: 09/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      Sincerely,

      Louise *****

    • Initial Complaint

      Date:08/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alcoa Billing has ignored numerous request to receive a detailed bill on services provided. They keep mailing me out the same billing statement that has no information other than total. Their expectation is for me to pay a bill of $1595 for health care services with no explanation. They have stated they can only send me the billing codes. (see email attached) I am seeking full transparency of their billing practices. How can a medical billing company not provide details of the bill? They stated I should go to the hospital for information. The hospital has stated I should contact them. It feels like a scam thus the reason for this complaint to receive full explanation of services. Thanks

      Business Response

      Date: 09/10/2024

      Attached is the itemized statement for the services as requested. We have also sent this invoice for a coding review and the coding has been deemed correct. The patient will need to appeal the denial from her insurance carrier on this claim. They denied the charges for a non-covered service. 

      Business Response

      Date: 09/11/2024

      Sept. 11, 2024

       

      Alcoa Billing Center

      3231 North Star Circle

      Louisville TN 37777

      Complaint ID: 22162979

      To whom this may concern, 

      I have reviewed the patient complaint along with review the account.  I have noticed that the patient had  filed a complaint with our office regarding their bill.  I see where the medical records has been reviewed by our coding supervisors and the outcome was that the chart was coded correctly.  The patient received a statement that is attached along with a letter to let  them know that the charges stand.  The patient insurance has informed  us that this was a non covered charge.  The patient should follow up with their insurance carrier to see why they did not pay.  I also see where the patient is make payments on the account.  

      On behalf of the physician group, if there is anything else we can assist with please feel free and let us know.

      Humbly your 

      ***** **** 

      Patient Services Supervisor 

      10041820460

    • Initial Complaint

      Date:08/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint regarding a medical bill from TeamHealth that has been sent to collections under questionable circumstances. Despite my efforts to resolve this issue directly with TeamHealth, I have been unable to reach a satisfactory resolution. They sent my bill to a collections agency, HRRG, despite me informing them multiple times they needed to bill my insurance and personally giving them the billing information for my insurance company. Below are the details of my complaint: Date of Service: July 7, 2023 Insurance Company:******************** ******* ******* ********* ****** ** ******** ****** *********** of the Problem On 07/07/2023, I visited the emergency room in Arkansas. I was covered by insurance through BlueCross/Blueshield, and I paid my copay at the time of service. Subsequently, I received a bill from TeamHealth for the emergency room doctor’s time, which should have been covered by my insurance. I contacted TeamHealth’s billing department multiple times to provide my insurance information and confirm coverage. I have my communications with them on two of these occasions, 09/27/2023 and 01/29/2024. I have attached those messages to verify my account and show that I made them aware they needed to bill my insurance company and attempted to help them do so. I believe I used their online chat an additional time as well, but I cannot find my own record of this. Despite my efforts and the confirmation from my insurance company that they have processed the claim, TeamHealth failed to resolve the issue and sent the bill to collections. I received a letter from HRRG, a debt collection agency, stating that the bill had been sent to collections. I now have to dispute this debt and deal with the potential ramification it will have to my personal credit score. I contacted both TeamHealth’s billing department numerous times and provided the required insurance information. Despite this, my account was sent to a collections agency.

      Business Response

      Date: 08/08/2024

      We have contacted HRRG to have them close this invoice due to timely filing. This claim should have been sent you your home plan once the local plan denied the coverage. Please allow thirty days for this matter to be resolved with HRRG. They are a non-reporting agency, and they do not report to the credit bureaus. 

       

      Thank you.

    • Initial Complaint

      Date:07/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Being charged for twice for an ER visit after I've already paid the hospital $734

      Business Response

      Date: 09/09/2024

      September 9, 2024

       

      Alcoa Billing Center 

      3231 North Star Circle

      Louisville, TN 37777

      Dear Ms. Frank, 

       

      I would like to first apologize for just now getting back to this complaint.   The patient has stated that her complaint is due to receiving two bills for one visit,  I would like to explain that when a patient goes to the ER they will receive a bill from the facility, a bill from the physician, and if the patient had any type of x-rays or labs, they would receive a separate bill for those services also.  The physician does work at the facility but not for the facility.  Therefore the patient would obtain a bill from the physician group.  I would like to ask the patient if they would send me their account number so I can research the account more thoroughly.  

      Humbly yours 

      *** ****

      Patient Services Supervisor

       

    Alcoa Billing Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.