ComplaintsforDream Vessels

• Initial Complaint

  10/20/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I placed an order for vessels and lids as of September 15th! With an initial dispatch of October 10th however it then switched to October 15th and now October 20th. It is October 20th and I’ve just been told that my order won’t ship until Monday or Tuesday! Still no solidified date of ship. I run a candle business and needed those vessels for an event!!! I will never purchase from Dream Vessels again and will do EVERYTHING in my power to make sure others don’t give them their money either. They are classless, rude and ultimately LIARS! I want my package OVERNIGHTED so that I can have them in hand BY Friday, October 27.

  Business response

  11/21/2023

  Dear *******
  
  I trust this email finds you well. Before we delve into the matter at hand, I want to inform you that we have received the letter from BBB regarding your concerns. Rest assured, we take your feedback seriously and are committed to addressing the issues raised.
  
  Now, let me extend our sincere apologies for the delay in processing your recent pre-order #81568. We understand the importance of this order for your business event, and we deeply regret any inconvenience this delay may have caused.
  
  At Dream Vessels, please know that we put forth our best efforts to ensure that pre-orders are dispatched on their expected dates. However, we want to be transparent and acknowledge that pre-order dispatch dates are advertised as estimates only and, unfortunately, cannot be guaranteed. There are occasions when unforeseen factors, beyond our control, impact our ability to fulfill orders within the initially communicated timeframe.
  
  We acknowledge the frustration this delay has caused you, and for that, we genuinely apologize. Your satisfaction remains our top priority, and we are eager to address this situation in a way that best meets your needs. If you wish to proceed with returning your order for a full refund, or if you have any other preferences or suggestions, please feel free to let us know.
  
  We value your understanding and look forward to hearing from you soon.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a few dozen candle vessels, eighteen of which were delivered dented. The FedEx boxes were in pristine condition. No holes, scuffs, rips, all absolutely perfect. I even purchased their insurance which is not being honored. I sent them photographs but they asked to see the boxes. I didn't know I needed them and have since folded them up to be put out to the curb. I've explained to them that there wasn't an issue with Fedex at all. They must've been packed with dents. No other way. I originally asked that they be placed but now I just want my money back.

  Business response

  01/10/2023

  Consumer Response /* (2000, 6, 2022/12/30) */ This can be closed. I finally have received replacements.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I made a transaction on May 28, 2022 and received purchase in June. Some of the products were not satisfactory to the quality we expected and also broken ones. We followed the guidelines of returning the products in the original boxes as requested in perfect condition 6.22,22. We also had paid insurance premium for any problems with our products and their website has a full refund policy. I paid for shipping both ways (for my purchase and return). We inspected each box and had to unwrap the products to evaluate. Because the small plastic paper that separates each unit was removed to inspect the product (that's normal to inspect the product), they deemed our return unacceptable and not fulfilling the promise as stipulated on their website for 100% satisfaction. We have tried to repeatedly contact the vendor to no satisfaction. Our order no is XXXXX The photos attached from the company we returned the items to shows the product in perfect condition in the same box with the exception of those pieces missing due to breakage for which we paid insurance for at the time of our purchase of Route Package Protection for $10.68 The amount due for our return of some of the products is $195.71 and the original purchase $491.90 RETURNS & EXCHANGES IF YOU ARE NOT 100% SATISFIED WITH YOUR PURCHASE, YOU CAN RETURN IT AND GET A FULL REFUND FOR THE PRICE YOU PAID FOR THE PRODUCTS. You can return your order for up to 30 days from the date your order was shipped. All products you return must be in the same condition you received them and in the original box. A refund will be issued for the price paid for the products only. Shipping costs are the responsibility of the buyer. ITEMS DAMAGED? Any damage claims need to be filed within 21 days of receiving your shipment, so please be sure to check all of your deliveries as they arrive. When contacting us about your damages or returns, please provide your order number and any relevant information to *******@***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩