ComplaintsforSparkling Image
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
10/28/2023: My car was left unattended at the car wash. The employee was supposed to move the vehicle once it went through the wash and they did not move the car. The car behind my car hit my car and caused the paint to split. It has been over a month since the damage was done and they are saying they will not fix the car because it was already damaged. This information is inaccurate. My paint is now chipping and rust is developing on the back of my car.Business response
12/18/2023
On December 6th I emailed the consumer photos of her vehicle prior to entering the wash.
At 4:50 on December 6, 2023 the customer left me a voicemail thanking me for the photos and apologizing because she was not aware the vehicle had previous damage.
The customers concerns have been addressed.
Customer response
12/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******6, and find that this resolution is satisfactory to me.
Sincerely,
Michelle ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.