Business ProfileforKiddie Kottage 3

The center is at the *** *** XXXXX but is owned by the same people. They changed the way people could pay and we are now being forced to pay through an app called Brightwheel. I have attempted to pay my balance but the app keeps saying error and will not allow me to pay. This has been going on for two weeks and I have communicated that with the daycare director as well as offered to bring in a check for payment. I have also emailed the brightwheel app to try and get assistance. I was told I could not bring in a check and was not offered any assistance on a way to pay from either the daycare or brightwheel. I just spoke with the Preschool Director ***** again last night and showed her that the app wasn't working in person and she said she would talk to her boss and then get back with me. I did not hear anything until today at 12:30 when I received a message that they were refusing to pick my child up from school due to not receiving a payment, however; I have been trying to pay for 2 weeks now and they have not offered any help or alternative payment methods. By leaving a 6 year old child with down syndrome, autism and other extreme disabilities at school this put him at a safety risk and emotional distress as a schedule is extremely important to him. This is NOT the first time the center has put him in danger. **** has a sensory disorder and will not wear shoes. I have told them not to let him run around on the playground without shoes on as I have seen broken glass on the playground before. In July they allowed him on the playground without shoes and he got a cut on his foot that got infected. I asked for their insurance and they never gave it to me. I had to ask multiple times just to get an accident report. **** has hirshbrungs disease and sensitive skin. It is vital his pull up is changed when wet/dirty otherwise he can get a rash/infection if left to long. He has gotten a rash and infection due to them not changing him regularly.