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Find a Location

Cruze Construction Services has 1 locations, listed below.

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    Business ProfileforCruze Construction Services

    Construction Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/22/2019

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Cruze Construction Services offers This company offers residential and commercial home improvement services including siding and window repair, deck building, sunroom building, remodeling services, and other general home improvement services.

    Business Details

    Location of This Business
    8625 Dolph Dr, Knoxville, TN 37931-2406
    BBB File Opened:
    2/21/2019
    Years in Business:
    9
    Business Started:
    5/18/2015
    Business Started Locally:
    5/18/2015
    Accredited Since:
    2/22/2019
    Type of Entity:
    Sole Proprietorship
    Contact Information

    Principal

    • Leigh Ann Cruze, Co-Owner

    Customer Contact

    • Terry Cruze, Co-Owner
    • Leigh Ann Cruze, Co-Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    1 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mollie B

    1 star

    03/07/2023

    We had several jobs that Cruze Consstruction said they could perform. The 1st, add a roof to & replace any needed lumber on our back deck. They finished, we were satisfied, paid them the bal. & had them move on to our next task. Windows, exterior doors & vinyl siding. We noticed no issues, at first, he was paid. 3rd project was the addition of a short wall/doorway. During the progress, there was contention among the owner (Terry Cruze) & his brother, who was his employee. He began to send his older son to finish the job. I noticed the wall was curved. When I asked his son, he said, “I don’t know. I’ve never done finishing work.” We called Mr. Cruze to come assess the job. When he saw the work, he told us that he couldn’t afford to keep sending workers to our home- we were being too picky. He quit the job & asked us to pay him for 1/2! We declined. He asked for draws (partial payment) throughout all the jobs, which we obliged. Fast forward about 1.5 yr. A leak starts in my kitchen ceiling. The room adjacent to the deck. We called our ins. company. After 2 teams of restoration to dry everything in our attic out, 1 insurance adjuster & 2 different contractors- all deemed the leak was a result of the deck roof being improperly attached. Our ins. has a clause that says they will not pay for “negligent contractor work”- so they refuse to pay. 1 of the previous contractors who checked the leak & a 2nd roofing contractor who gave us an estimate said the entire roof would need to be replaced to guarantee no further leaks. I repeatedly attempted to contact Mr. Cruze, including a certified letter, no response. We’re closing in on the statute of limitations expiring so our only choice is to have it replaced(our expense) & file a lawsuit for our losses. Our roof was only 8 yrs old!! I recommended him to 2 other people- both who had problems with his work. Oh! And he came back to our house to retrieve leftover material (that we paid for) to use on other jobs.

    Local BBB

    BBB of Greater East Tennessee

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