ComplaintsforDermatology Associates of Knoxville

• Initial Complaint

  07/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I wrote a check to pay my bill of *** check #**** was issued. The check was cashed and cleared my bank on July 6, 2023. The same check was altered and submitted again same day for ******** I tried to bring this mistake up to the billing department and was told they never received the check and they don’t make mistakes. That I was mistaken and did not know what I was talking about. I have the proof that the check was cashed by them not once but twice with the second time being altered. I want an immediate ******* placed back in my account and the person in the billing section terminated. This is a felony and I could press charges but I’m trying to work it out. The billing clerk was totally unprofessional, rude, and has no business in this position.

  Customer response

  07/22/2023

  We have been made whole by our bank. The Dermatologist called us made sure we got our money and apologized for the error. The billing clerk was removed from her position. They fid credit us our correct payment. We accept this and consider this matter closed.

• Initial Complaint

  10/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The billing clerk at the 1450 Dowell Springs office sent all of my bills to the wrong address because she didn't spell "Westdale Drive" properly. As a result of their mistake, they decided I was refusing to pay, and put a negative mark on my report. They have my phone number and my email address. You would think that after the first bill was sent back as not being a real address, they would have attempted to fix the problem. They need to call me, fix THEIR mistake, remove the mark from my credit report, and send my bills to my actual address instead of one that doesn't exist!

  Business response

  11/19/2021

  Business Response /* (1000, 7, 2021/11/09) */ Upon review, it was determined that billing correspondence was sent to the address noted on the patient's drivers license. We have however noted that the space was added in the road name resulting in it reading ****** ****** as oppose to ************* Despite the spacing, we have not received any return mail for this patient. Furthermore, the patient's correspondence from the collection agency would reflect the same address as we have on file. Consumer Response /* (3000, 9, 2021/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a lie. I never received any bills. Business Response /* (4000, 11, 2021/11/15) */ The complainant's invoiced amount was pulled back from collections and will not appear on his credit report. Our records show that he has paid in full. Consumer Response /* (4200, 13, 2021/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Now they are changing the subject. Their own staff told me that my bills were mailed to the wrong address, because some illiterate person wrote "***." I never received any bills. But they refuse to take responsibility for their mistake, and are lying about what happened. The fact is that they sent my debt to a collections agency without ever giving me notice of a bill. I had to call THEM multiple times to get my address corrected -- they would never have known since their staff are illiterate. I had to spend a lot of time to fix THEIR mistake. This is totally unacceptable.

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