ComplaintsforArita Drywall
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Complaint Details
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Initial Complaint
02/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
We hired Arita Drywall to redo our drywall and paint. They failed to paint the entirety of the walls. There is probably 4 inches of no new paint on wall to molding and the same around trim. I've called and texted. Many things happen- no response, hung up on, yelled out, and refuse to give me their business address. They had me look at the paint at night after work. From what I could tell it looked good. However during the daytime it's obvious.Business response
04/05/2022
Business Response /* (1000, 5, 2022/03/02) */ The job was done on Octobre 21, 2021 (about 5 months ago). We did more than the work they hire us for. We were doing and fixing the job a prior contractor has done. They were amazed with the job that was done. When the job was finished, we had them look at the work during the day not at night. However, in case, what they are saying, they saw it at night, they could had checked it the following day. We never go to Clients during the night. Also, why did they wait 4 or 5 months later to complain. We guarantee our job for two weeks to redo if something is wrong. They called us for a new job, but because we were not able to go to see about the new job, they got mad and started calling and calling and leaving messages that she was going to complain to the BBB. So, we decided not answer her calls no more because she just starts arguing and screaming. We guarantee our work because we know we do a great job.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.