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Find a Location

Bryant Fence Company has 1 locations, listed below.

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    Business ProfileforBryant Fence Company

    Fence Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/21/2014

    Years in Business: 43

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    10523 Lexington Dr, Knoxville, TN 37932-3212
    BBB File Opened:
    3/20/2006
    Years in Business:
    43
    Business Started:
    1/1/1981
    Business Started Locally:
    11/1/1981
    Accredited Since:
    2/21/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 10272 for this business, issued by Contractors Licensing Board

    These agencies may include:

    Contractors Licensing Board

    500 James Robertson Parkway, #110

    Nashville TN 37243

    (800) 544-7693

    http://verify.tn.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    9:00 AM - 4:00 PM
    T:
    9:00 AM - 4:00 PM
    W:
    9:00 AM - 4:00 PM
    Th:
    9:00 AM - 4:00 PM
    F:
    9:00 AM - 4:00 PM
    Business Management
    • Mr. Dan Maurer, Owner
    • Suzanne Morgan, Accounting Department
    Contact Information

    Principal

    • Suzanne Morgan, Accounting Department

    Customer Contact

    • Mr. Dan Maurer, Owner
    • Suzanne Morgan, Accounting Department
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/25/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    6/26/2023 FENCE INSTALL - After calling Bryant Fence company to remove an existing hog wire fence and installing a 4' chain link fence (on 6/26/23). The two gentlemen installers told me they could not put the post close to the retaining wall due to the concrete footer, and left a 6" or more gap between the wall and fence post where my small dogs could easily escape the yard! However. they had no issue cutting away the concrete sidewalk to install the post for the gate (didn't understand that install logic). They also left the fencing higher in some areas of the yard where the fencing did not meet the ground level. Again, the dogs could escape the holes under the fence! I spoke to the installers about this and they didn't offer any explanations but dug up dirt out of my flower bed to "cover the holes". In the process of doing so they dug up a termite stake leaving it on top of the freshly piled dirt within the fenced yard for my dogs to find and chew up!! Poison to kill small animals. Luckily I found it first. I was not happy! The installers also just poured dry concrete mix into the post holes without mixing the concrete mix up first. Is this standard practice? I have never seen this before. I question of the stability of my fence posts now. I immediately contacted Bryant Fence the next day and am still waiting to have my issues corrected. Around the second week of July Chris Davis, Production Manager, touched base with me and told me these issues were not acceptable and not how they do business. The installers should have put the post all the way up to the retaining wall. Also, the fencing should meet the contour of the ground with no gaps. They would be out to my house soon to repair. It is now 7/25/2023, I have called several times and still have not have anyone to come look at my fence, make any restitution or corrections. I have paid my contract in full, I have been more than patient and nice about it, but my fuse is burning out now!
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert M

    1 star

    06/20/2023

    Sales person came out told me all they would do. I showed him a tree that was on property line. He said no problem they will build fence around the tree. Fence was put in and installed right up against tree with two boards not even nailed correctly. I contacted them and they said there was nothing in the contract I signed about a tree and sales person was no longer with the company. So nothing could be done about it now. They did agree to send someone out to complete the nailing of boards since nails in boards was actually in the contract. Person came out during week day and nailed one board correctly but left the other board not nailed correctly. I’ve contacted the company several times but board still not nailed correctly. The boards were right next to each other. I showed them texted messages from the sales person saying the could build fence around tree.

    Local BBB

    BBB of Greater East Tennessee

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