ComplaintsforGuardian Foundation Repair
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Complaint Details
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Initial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Foundation repairs were made December 2022 at the cost of $12,760.00 with a transferable lifetime warranty. I purchased the home in April 2023. Loud popping and unusual sounds from one bedroom in the home, breaking of bricks outside the window of the same bedroom and a window on the front of the house just shattered without cause had me contact Guardian. They sent ****** on April 25th to investigate. He advised that the former piers in the crawlspace did need some adjustments and would get a crew out to make the repairs at NO cost to me. They have not been to my home to make any repairs. I have called three times and sent emails to ****** to no avail. I only get the response that I am on the schedule and no one can tell me when the repairs will be made. In the meantime, the problem still exists and I have no idea what other damages it may be causing to my home.Customer response
08/02/2023
After Guardian was contacted by you they immediately called me and scheduled the repair. The repairs have been completed.
Thank you for your help.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.