Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Knoxville Wholesale Furniture, Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Knoxville Wholesale Furniture, Inc

      410 N Peters Rd Knoxville, TN 37922-2332

    • Knoxville Wholesale Furniture, Inc

      7438 Kingston Pike Knoxville, TN 37919

    • Knoxville Wholesale Furniture, Inc

      2381 Old Callahan Dr Knoxville, TN 37912-1244

    • Knoxville Wholesale Furniture, Inc

      11051 Turkey Dr Knoxville, TN 37934-1902

    Business ProfileforKnoxville Wholesale Furniture, Inc

    Furniture Stores
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 31 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Knoxville Wholesale Furniture, Inc.-West Knoxville.

    Products & Services

    Knoxville Wholesale Furniture, Inc offers home furnishings and office furniture, retail and wholesale.

    Business Details

    This is a multi-location business.

    Find a Location

    Knoxville Wholesale Furniture, Inc has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Knoxville Wholesale Furniture, Inc

        410 N Peters Rd Knoxville, TN 37922-2332

      • Knoxville Wholesale Furniture, Inc

        7438 Kingston Pike Knoxville, TN 37919

      • Knoxville Wholesale Furniture, Inc

        2381 Old Callahan Dr Knoxville, TN 37912-1244

      • Knoxville Wholesale Furniture, Inc

        11051 Turkey Dr Knoxville, TN 37934-1902

      Location of This Business
      410 N Peters Rd, Knoxville, TN 37922-2332
      BBB File Opened:
      11/1/1994
      Years in Business:
      32
      Business Started:
      5/1/1992
      Business Started Locally:
      5/1/1992
      Business Incorporated:
      4/30/1992
      Type of Entity:
      Corporation
      Alternate Business Name
      • Knoxville Wholesale Furniture/Ashley Furniture
      • Knoxville Wholesale Furniture Clearance Center
      Hours of Operation

      Primary

      M:
      10:00 AM - 8:00 PM
      T:
      10:00 AM - 6:00 PM
      W:
      10:00 AM - 6:00 PM
      Th:
      10:00 AM - 6:00 PM
      F:
      10:00 AM - 6:00 PM
      Sa:
      10:00 AM - 8:00 PM
      Su:
      12:00 PM - 6:00 PM
      Business Management
      • Mr. Johnny Pope, General Manager
      • Ms. Sherry Blair, General Manager
      Contact Information

      Principal

      • Mr. Dave Tom, Vice President of Sales

      Customer Contact

      • Mr. Dave Tom, Vice President of Sales
      • Mr. Johnny Pope, General Manager
      • Ms. Sherry Blair, General Manager
      • Mr. Dale Yarber, General Manager
      • Mr. Joseph Daniel, Vice President of Finance
      Additional Contact Information

      Fax Numbers

      • (865) 671-5301
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      28 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/24/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      I bought a couch from this company a little over a year ago. Was told by the sales person that buying the warranty covers all repairs if broke and was not caused by us. Now i filed a my couch is broken and was told i have to pay for all parts with repairs. It’s not my fault your company makes cheap products. Both arm rest staples came out over half the armrest. Staples coming out of in between cushions and one side the frame is bent.
      Read More

      Customer Reviews

      31 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Amanda S

      1 star

      02/20/2024

      I wish I had read some of the reviews about the delivery process that others left here before I went through Knoxville Wholesale Furniture. We ordered a bedroom set on 2/4. We ordered a bed frame, 2 night stands, a wide dresser, and a taller dresser. We were told the day we ordered that the 2 nightstands and the wide dresser were available to be delivered 2/16 and that the bed might be able to be delivered that date as well. They told us that if the bed didn't come that date it should be soon after because this is something they regularly stock. The wide dresser wasn't standard to what they keep in stock so we knew that it would be "special ordered" and take several weeks to come in. 2/15 rolls around and we haven't heard back about if we would get a bed frame or not. I wanted to know so we knew if we should take our existing bed frame apart so there was room to put the new one in our bedroom. I called the store and spoke to a manager (Joey) who was able to call the warehouse and told me that there was not a bed frame in stock but they have one scheduled to be delivered 2/19 so they could deliver all the regular order items on 2/20. He said he would call me back if there was a problem but that I was scheduled for 2/20 delivery. It's 2/20. We got up and disassembled our bed frame and someone came to pick up our old dresser and nightstands in anticipation of our delivery. At 2:30pm I hadn't heard anything about delivery so I called the store. What I heard is that we're not actually scheduled for delivery today. I spoke to our original salesperson and the "manager of managers" (Bob?) who said they could deliver 1 nightstand on Tues 2/27 but now they're not sure if they have the dresser and the bed will take 4-6 weeks before they'll have one to deliver. No one can explain to me what happened to the bed frame or other nightstand that was supposed to arrive today that could come to my house or what happened to the dresser that they claimed was also coming today.

      Local BBB

      BBB of Greater East Tennessee

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.