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Find a Location

AA Air Company has 1 locations, listed below.

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    Business ProfileforAA Air Company

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 7/1/1994

    Years in Business: 54

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    AA Air Company offers HEATING & AIR CONTRACTOR

    Business Details

    Location of This Business
    1001 Katherine Ave, Knoxville, TN 37921-2033
    BBB File Opened:
    9/1/1988
    Years in Business:
    54
    Business Started:
    9/1/1970
    Business Started Locally:
    9/1/1970
    Business Incorporated:
    8/22/1973
    Accredited Since:
    7/1/1994
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 61952 for this business, issued by Contractors Licensing Board. The expiration date of this license is 5/31/2025.

    These agencies may include:

    Contractors Licensing Board

    500 James Robertson Parkway, #110

    Nashville TN 37243

    (800) 544-7693

    http://verify.tn.gov

    Type of Entity:
    Corporation
    Business Management
    • Christine Dean, Director of Marketing
    Contact Information

    Principal

    • Ms. Donna Kimble, President

    Customer Contact

    • Ms. Donna Kimble, President
    • Christine Dean, Director of Marketing
    Additional Contact Information

    Fax Numbers

    • (865) 522-8288
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mona F

    1 star

    10/24/2022

    Came out to fix our heating and said they couldn't find anything wrong. Heat still would not work. We had to buy space heaters until Pioneer Air came out and fixed the problem immediately.

    AA Air Company Response

    10/28/2022

    First, we are glad to know your heating system is working for you. Our technician was dispatched out from a call indicating you had no heat. His notes in our system detail that the system was working, and that he was there for over an hour checking for any issues. When he left, it was working and producing heat. We are sorry to hear it stopped after his visit. Had you called us back, we would have sent a tech back out ASAP at no charge to resolve what was clearly an intermittent problem. Your husband even called a week later to cancel a maintenance appointment, and said simply that the issue was fixed.
    We stand behind our work, but clearly cannot resolve any issues if the customer does not communicate with us. In this case, the first we are hearing of any issue is this review.

    Local BBB

    BBB of Greater East Tennessee

    BBB Reports On

    BBB reports on known marketplace practices.

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