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            Business ProfilePioneer Heating, Cooling and Plumbing, LLC

            Heating and Air Conditioning
            Suspended BBB accredited business

            Current Alerts For This Business

            Accreditation Suspension:
            On 07/23/2024 accreditation was suspended due to a failure to abide by all written agreements and verbal representations. The matter will be reviewed by the BBB's Board of Directors at its next meeting.

            Contact Information

            4604 Mill Branch Ln

            Knoxville, TN 37938-3200

            Get Directions
            Visit Website
            (865) 922-2817

            Customer Reviews

            4.12/5

            Average of 34 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Suspended BBB accredited businessD-

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Pioneer Heating, Cooling and Plumbing is your one stop for all of your HVAC and plumbing needs. We offer free in home estimates. We are also certified installation and service providers. 

            Business Details

            Location of This Business
            4604 Mill Branch Ln, Knoxville, TN 37938-3200
            BBB File Opened:
            12/1/1983
            Years in Business:
            43
            Business Started:
            2/1/1981
            Business Started Locally:
            2/1/1981
            Type of Entity:
            Limited Liability Company (LLC)
            Additional Contact Information

            Fax Numbers

            • (865) 922-3089
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/20/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            The date of the transaction was 8-28-23. I had called Pioneer Heating & Air to have someone come out to see what was causing a wet spot on my floor. They said they had a $99 service fee which was find. They sent a plumbing technician out, he did a very brief scan of my issue then asked to go into the crawl space. He came out and said it looked like the wet spot on my floor was due to condensation from my air unit which by the way is about 30/40 feet away from the wet spot. I asked how could condensation move up to cause a wet spot on the floor. He said he wasn't sure but would send an HVAC expert out. I never heard back from him. I emailed Pioneer explained the problem and requested my money back. Long story short, they said they would return my service fee and at one point they said a request to have it refunded was in process. After several emails, I still have not received my refund. If fact they stopped corresponding with me completely. I did not get what I was promised and I feel this business is taking advantage of the people that employ them. Please see e-mail chain attached. Thank you.
            Read More
            Read 11 More Complaints

            Customer Reviews

            34 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John R

            07/11/2024

            I had a service plan for my HVAC with Cook’s Comfort, Cook’s partnered with Pioneer , I received a letter informing me that Pioneer would honor my service plan, with Cook’s the tech came twice a year did the service automatically, in June I realized I had not gotten service and called Pioneer, I informed that I had to call to arrange my service visit and the first visit available was the end of August, my service was supposed to be for the spring, I requested a partial refund of my service plan, was told that they would give me a refund, it has been a month and no refund, I called Pioneer a couple of times and got the run around, never being able to talk to a billing person, once the person told me “they are not answering the phone”!, this is the worse customer service, I wonder how many Cook’s service plans they pulled this fraud on, do not use this company for any reason
            Read 33 More Customer Reviews

            Local BBB

            BBB of Greater East Tennessee

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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