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Complaint Details
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Initial Complaint
05/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Around March of 2022 we had a storm that came through and took off the back right side of my roof I had filed a claim about 4 years ago for a different storm that took off the Left side and back they then paid only to replace that part - the deductible even though I complained the whole roof was compromized so now there refuse to pay for damages say improper installed sliding shingles ect. I have paid them for about 12 years and never been late now there deininig my claim I'm retired and very limited income to replace this my self I had to risk my life just to get on the roof to patch it up so the rest of my house is not compromized I feel like they had no intention of paying from the start they just wanted my payments as they keep sending my installment bill even after they refuse to return my calls or Talk to another certified state adjuster that I called for a second opinion when I insured this house it had old wore out roof on it so I had a new roof in stalled about 8 years ago so I feel like they owe me a new roof I'll leave it right there for now ,Thank you
Business response
06/27/2022
Business Response /* (1000, 7, 2022/06/13) */ we are sorry to hear your concerns about how your claim was handled. We've done a review of both claims. We found that the previous roof claim had a payment for all covered damage, subject to your policy terms and deductible. In regards to the recent claim, we are not able to pay since the damage wasn't due to anything covered by your policy, like wind or hail. Your adjuster has checked his voicemails and doesn't show any unreturned messages from you, but he has since reached out. If you have other concerns you would like to address, please call our office at 1.800.824.9555 and we will be happy to discuss this matter further. Consumer Response /* (3000, 9, 2022/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they stated that they had not received any phone calls about this which is wrong I called both serval times my self as did roofing wanting to meet with there adjuster with no response and further more you can check the weather status on that date it was 70+ degrees then went down in the 20s with terrible winds and son in just a matter of hours I feel like there just trying to play games now cause they think I don't have resources to fight it roofing is a state certified inspector as they say there guy is but after leaving massages to say up a meeting with him he did not respond as well I don't expect they will try to make this right but I do know that shingles don't just fall off the roof for no reason Business Response /* (4000, 11, 2022/06/13) */ I am sorry if you had a hard time getting ahold of . Did you leave them voicemails? They don't know to return calls if they do not received voicemails. Again, both of them have checked and they didn't see any unreturned voicemails from you. I apologize if something got missed. We never meant for you to feel like you were being ignored. Our current report shows no wind damage at the time of inspection, but we will gladly take another look. If you would like for us to do a joint inspection with present, please reach out to and he will be happy to assist you. Consumer Response /* (4200, 15, 2022/06/14) */ Yes I left voicemail for you and I'm going to contact to see if he will set up another meeting but he probably tried of the run around as there is not really anything in it for him unless he gets the job Business Response /* (4000, 17, 2022/06/15) */ Thank you for letting me know. I'll be sure to tell Marty to be expecting that call. Thanks again Consumer Response /* (4200, 19, 2022/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) You still don't want to talk about the weather that day all you have to do is look up the weather between March 12 and March 14 as you say it was not caused by wind I contacted Roofing and ask for a meeting they have your phone number
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.