ComplaintsforCabinetz and Topz
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Complaint Details
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Initial Complaint
11/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We used Cabinetz and Tops for our recent Kitchen and bathroom remodel. While they did deliver the cabinets on time, they left the job incomplete and with many issues. The cabinets were ordered in June 2021 and arrived in July 2021. The installer completed the initial install but left many things undone and unusable. For example, in our bathroom, the company did not provide the correct drawer hardware so one drawer doesn't even have the rails to open and close it and the other is using the wrong type of drawer rails, also making it unusable. There are open holes throughout the kitchen cabinetry, with damage to the cabinet holding the double oven. The interior of the glass cabinets are different colors and they promised to fix it. It's now been 4 months and they will not even answer our attempts to communicate with them. The issue is that they won't get ANYONE to come and fix it.Business response
12/15/2021
Business Response /* (1000, 14, 2021/12/02) */ Hi, this issue has been totally resolved. There were some mulfunctioning hardware and missing pieces but they all got ordered/fixed and customer was very satisfied with everything. She said she will contact you to tell you everything is finished but probably she forgot. Thanks, Cabinetz and Topz Management
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.