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Find a Location

Petey's Landscaping has 1 locations, listed below.

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    Business ProfileforPetey's Landscaping

    Landscape Architect

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 12734, Knoxville, TN 37912-0734
    BBB File Opened:
    8/20/2001
    Business Management
    • Robert "Petey" Ward, Owner
    Contact Information

    Principal

    • Robert "Petey" Ward, Owner

    Customer Contact

    • Robert "Petey" Ward, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

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    Most Recent Customer Complaint

    04/05/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    On 9/9/20 my wife and I signed an agreement with Petey's Landscaping and Lawn Care and provided 20% payment to initiate a significant landscaping project. On 2/25/21 we paid an additional 30% when work on the project began. On 7/8/21 we made final payment for the substantially completed project, with the agreement that the remaining items on the "to do" list would be completed in the fall. Remaining items on the list are: areas of flagstone that are failing, lawn restoration, replacing dead plants, and securing capstones on the paver walls. In October 2021 we followed up by text three times with no resulting action taken by Petey's Landscaping. On 2/14/22 we followed up again by text and Petey responded that he would come to our home on 2/15/22. We were at home all day, however, Petey never came. On 2/21/22 we followed up again by text, and did not receive a response. On 2/28/22 we followed up again by text and Petey responded that he would come to our home on 3/4/22. We were at home all day, however, Petey never came. On 3/7/22 we followed up again by text and Petey responded that he would come to our home on 3/8/22. Petey came to our home on 3/8/22, we reviewed the remaining items on the "to-do" list, and he said he work be at our home the week of 3/21/22 to work on those items. We were at home all week, however, Petey never came. On 3/30/22 we followed up again by text, and did not receive a response.

    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Colleen M

    1 star

    05/28/2023

    I contacted Petey on 2/18/2023 because I picked flier from the home & Garden show. He came out on 4/25/2023 to look at the pond we needed reconstructed & said he’d get a quote to us within 48 hours, which he did. He said that he would get us the contract on 3/6/2023, but we didn’t receive it. He contacted me on 3/18/2023 & asked for our last name because he was putting together the contract. I got the contract back in the mail to him on 3/30. I checked with him on 4/12 to see if he had received the contract with the down payment & he said that he had & would like to put us on the schedule for 4/27, but it could possibly be sooner depending on the weather. We agreed to that date & thought it would be complete by the graduation party we had scheduled for 5/20, since it was a 3-4 day job. I texted Petey on 4/26 to see if we were still on to start the next day & he never answered. I texted again the morning of 4/27 & again, no answer. Finally, that afternoon, I heard back & he said he was behind on jobs & he’d get back to me that evening. I finally heard from him on 4/29 & I was told he was ‘trying to figure things out’ & it looked like he would come out the middle of the following week. On 5/5, I reminded him that we have a graduation party scheduled & a big pile of rocks sitting in the middle of our yard & would appreciate an update. I didn’t hear from him. On 5/8, I reached out again & he said. “I am pretty confident I can get yours done in the next 2 weeks, but if you’d like to hire someone else, I understand.” I told him it would be impossible to hire some & them to finish the job in the next 12 days. That was the last time Petey responded to my texts or phone calls. I requested my check to be returned or voided & ripped up & a picture sent to me, since he had never cashed the check, but I got no response to those texts or calls either. I cancelled the check. Do not hire this man. He is a terrible businessman & does not care about smaller jobs.

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