Business ProfileforPostal Annex

My wife and I live at the same address. Recently construction work in the neighborhood has prevented mail from being delivered, so I often go to pick up packages for both of us. Two packages we were expecting were supposed to be delivered by DHL, and DHL routed them to *********** ****** ** **** ******** ***** ********* ** *****. DHL Customer Service instructed that my wife could have someone else pick up the packages on her behalf so long as she provided the person picking up with an authorization-for-pickup letter with her name, their name, the tracking number for the package, and her full address and signature, as well as photo ID. She provided me with all of these and I went to pick up the packages from PostalAnnex ******* The owner, Marcelle, told me she would not allow anyone other than the addressee to pick up the package and refused to look at any of my documents authorizing me to pick it up, then refused to speak to me and ignored me. I contacted DHL for help and they repeatedly attempted to reach Marcelle, but she hung up on them repeatedly or let it go to voicemail without answering. While I was on the phone with DHL customer service she began to raise her voice and curse at me to leave her store immediately. I told her I just wanted to reach a resolution and did not want to cause any trouble. She then called the police on me while I was on the phone. By this point she is now screaming at me. A police officer shows up and I explain to him what's going on, and he states that the situation appears to be a civil matter rather than a criminal one and just advised me to leave the premises for the time being, which I did. There would be no issue with my wife coming with me to pick it up but the hostility and abuse that this business owner displayed as well as the refusal to abide by her own contractor's policies leaves me in disbelief. Reading some of her business's reviews, it seems to be commonplace for her to be unapologetically abusive to her customers.