Business ProfileforMassage Envy

I have been a customer of Massage Envy for the past 7 years. During this time I have been paying a monthly subscription fee of ****** per month. I have no complaints about the first couple years however starting around 2020, "the beginning of covid" I began to have a very difficult time getting and setting an appointment. I was understanding for the first year and a half following the covid outbreak because of all the new guidelines etc. so I kept my subscription and continued to be a customer. Over the past couple of years I have continued to have difficulty getting and scheduling massage appointment. This has resulted in my accruing 23 hours *********** of massage credits which I now have. I have tried to go along with this and use some of my hours before I cancel my membership however my last three appointments have been cancelled by massage envy for one reason or another. 1) there are many locations to use my credits however, the locations outside of my primary location are disincentives to take my appointments because of how massage envy shares commissions etc causing them to give preference to customers who opened their contracts at their location and showing the time as full when they really are not full. 2) they have a freeze option which I am currently under and this only last 6 months. The cost for this is *** per month and during this time I am able to use my remaining 23 hours, however they will only reserve 1 appointment per month in advance. 3) they have a great app where you can schedule and reserve appointments however it has been made known to me that the stores purposely don't post all the available appointments this way they can hold some back incase someone who opened their account at their specific location calls in they can use that open appointment for them. With all the stores incentivized to work this way it makes finding open appointments on the app almost impossible.