Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I had a 2 stair lifts installed in my house in December of 2021 by Stay Active Inc. 101 Mobility of east Tennessee. It cost over 10,000 to have both stair lifts installed, I have a Tri-level home. The lifts have never worked like they supposed to have. I called the company the other day and they informed me that they had been out there to work on it 8 times since installation. In Feb of 2022 they quit working and when the technician came out, he said they needed new batteries and they did not have them in stock, due to the model that was installed was a discontinued model. 101 mobility is claiming it's not their responsibility they only installed it. I am seeking my money back or a new model that does not require me to call for service 8 times in 10 months.Business response
11/09/2022
Business Response /* (1000, 5, 2022/10/17) */ Mr has had us out to his home several times. One of the issues was a screeching noise. We ordered new rails to install to correct the noise. We were scheduled to go tomorrow to replace them. He cancelled the appointment. Our business owner has contacted Mr.. He is willing to let us come replace the parts. We have also contacted the manufacturer. They also want to take care of the issues, but want us to try this fix. Consumer Response /* (3000, 7, 2022/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's a piece of junk,
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.