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Find a Location

Good Time Moving and Storage has 1 locations, listed below.

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    Business ProfileforGood Time Moving and Storage

    Moving and Storage Companies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    218 S Peters Rd, Knoxville, TN 37923-5205
    BBB File Opened:
    10/25/2022
    Years in Business:
    9
    Business Started:
    1/1/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Susan Hood, Administrative Manager
    Contact Information

    Principal

    • Susan Hood, Administrative Manager

    Customer Contact

    • Susan Hood, Administrative Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/06/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I started looking for a mover in March for an April 26th move from my home in Maryville Tn to Union City Tn. I have all the emails between me and a person named ****** who I later found out was in the Philippines. The prices were within a few dollars of the best. I did a face time video with the company to show them what was going and what was not. They quoted me for 2 men, and a 26 ft truck. It was supposed to be show up at at 8 am, load in 3 hours, and be in the road for the t hour drive, and then 3 hours to unload. Well they showed up at 9:20 am in a U-Haul truck, walked through our house and said oh no this requires 3 men and 2 trucks. I said ****** did the FaceTime video and he’s the one that made the deal, to which they responded he should be fired he’s made several bad calls on moves costing them time and money. They went to the truck and called their owner, a guy named ******. ****** promised to get a 3rd man, and. 2nd truck. 3 minutes later ****** texted me a new price, that it was going up by 1500.00 to 3500.00. I had no choice we had to be out that day. They finally finished loading the 4:30, then told us they were going to Union city but would not unload till Saturday am. Problem was all of our clothes were in the truck so we had to go and buy underwear and a change of clothes plus pay 165.00 for a hotel room. They showed up at 9;30 am and asked if they could go through yard to get to front of house with truck, and I told them only if solid enough not to make ruts or get stuck, well they ended up doing both. They finished loading at 4 pm, then made the call to ******, who sent be a bill by text for $6100.00 which also included a tip. It was charged to my credit card, but I could not speak to ******. When the receipt came to my email I found out I was paying 235.00 an hour for 7 hours driving time, no where in any contract statement. Then on Tuesday ****** set me another bill for 241.00 with no explanation, but I refused to pay.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    1 star

    10/25/2022

    I hired Good Time Moving and Storage which was the only company able to move the dining room furniture that day. The seller had sold the house and the furniture had to be out that day.
    The young men showed up with a contract on their phone advising I had to sign it before they could move anything. (to read a contract on an iPhone would take forever and would have caused more fees, so I signed it.)
    When the the truck arrived at my home with the furniture, the employee moved the china hutch glass shelves out into the main part of the truck rather than first bringing them into the house. Then a different piece of furniture was moved in the truck. In doing so stepped on the shelf breaking it (This was negligence on their part). The shelf was a custom made curved shelf (not the usual straight rectangle shape} and a special order item..
    ***** ****, Claims Specialist advised me to go on line and file a claim for the breakage.(which I did and I never was contacted from the company.}
    ***** **** would not respond to any texts or phone calls that I sent and blocked by phone number. (What type of legitimate company would operate that way}
    The move was also completed in the time allotted, however, since I had to wait on the phone to get something in writing showing they broke the shelf, they charged me an extra $51 for going over my allotted time.
    This company does not value you as a customer, they only value the dollar. The replacement shelf cost me $289.00.

    Local BBB

    BBB of Greater East Tennessee

    BBB Reports On

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