ComplaintsforBeaty Chevrolet

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was having transmission issues with my 2018 Chevy Silverado. I have the “Beaty Lifetime Powertrain” so, I brought my truck into the service department on 4/19/24. They told me they would run diagnostics and let me know what they find. Well on 4/24 they call me and tell me the transmission does need to be replaced and the motor mount is broken and I will need to bring in all your trucks maintenance records. The next day 4/25 I bring in all my records just to be denied on 5/3 due to lack of proper maintenance. Very disappointed at this point as I was having jumping and transmission issues since I had the car but, since I was assured all would be covered as long as I own the vehicle I was not to worried. Big mistake. Not only did they not cover my warranty when I went to pick up my vehicle they drove it up front for me and it was covered in hundreds of blackberries that have now etched into my paint and on the inside on my car. (see pictures attached) I would like the repair that was warranted fixed as this was an ongoing problem. I would also like for my car to be professionally detailed inside and out. I would also like to have this service done at a different Chevrolet dealership as I am emotionally distressed over this whole ordeal.

  

  Business response

  05/09/2024

  Mr. ****** came in on 04-19-24 for a concern of a check engine light and that the transmission will not pull up a hill, and a whining noise. The vehicle has a DTC code of P0796 which is concerning the valve body in the transmission. The transmission fluid was dark and smelled burnt. We determined that the vehicle needed the transmission replaced and gathered an estimate and called in a repair request to the customers extended service contract provider. The service contract company ask to see the customers maintenance records and we ask the customer to provide them. They gave us what they had which we sent to the provider, and there were gaps in the maintenance records. The contract the customer signed for the service contract states that they must have the oil changed in the vehicle at a certified facility every 6000 miles and that all factory recommended maintenance be performed and documented. The service contract provider informed us that the customer had missed 3 required services and that there were gaps in the oil changes outside of the required 6000 mile interval, and therefore they had to deny the claim because the customer did not fulfill the requirements set forth by the service contract provider for approval of the claim.

  As far as the berries that fell on the customers vehicle while it was here, they came from a tree not on our property and the service manager promptly cleaned the vehicle himself and brought around to the customer.

  Beaty Chevrolet did not decline the repairs to MR. ******* vehicle. The repairs were declined by the service contract provider because of lack of maintenance.

   

  Customer response

  05/23/2024

  Please provide your rebuttal response. 

• Initial Complaint

  04/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2015 Nissan Murano on 5/8/23 and put 10,000$ down cash. I also purchased a warranty with the vehicle. Drove home and the check engine light came on. Took it back to get repaired the next day they refused to fix grill shutter. 2/13/24 I was an hour away from home. Vehicle lost all power. Had to get towed at my expense back to Knoxville. Repair shop found leak in transfer case and bearings in wheels were bad. Beaty Chevrolet is were we purchased it from. Parkside Dr Knoxville, TN. We dropped the vehicle off at the repair center at Beaty where they in turn had it towed for repair to Nissan dealership. Nissan repaired bearings and leak and we had to pay 120$ fee for diagnostic and 100$ warranty deductible. Picked it up and drove it for a couple of hours and it lost all power again. Had it returned the same day to Nissan because the issue was not fixed. Nissan said it was the grill shutter causing the issue because that's what the check engine light showed. It was not covered under warranty nor did Beaty want to pay for it. We paid around 450$ to replace that part. Picked it up again and by nightfall it lost power again and we were stranded. Had it dropped back off 3/22/24 and Nissan and it was kept over the weekend. Nissan called Monday morning and said nothing was wrong with vehicle. Monday night it lost all power and left is stranded again. We had to have it towed this time to Beaty Chevrolet. I came in Tuesday morning 3/25/24 and spoke with operations manager ****** ******** and told him all issues. They had the alternator replaced and sent vehicle home overnight with manager and he was stranded the next morning on the way back to work and had to have vehicle towed. We were given a rental on Friday 3/28/24 and told to come back Monday to see what we would do moving forward. Today 4/1/24 they are refusing to pay for a rental and still do not know what is wrong with my vehicle or a timeline. ****** was very dismissive and rude with our frustrations

  

  Business response

  04/04/2024

  Customer has had an issue with their vehicle loosing power while driving and dying. Ted Russell Nissan has been working on the vehicle, but stated they could not duplicate. Vehicle has no DTC codes now and according to Ted Russell Nissan, they had no codes either, except for grill shudders, which were not covered under the customers service contract, but the customer agreed to replace and pay for at Ted Russell. Customer had vehicle  towed to Beaty, and when we went to it it started, but had low voltage, but no codes. We called Nissan, and they told us they had seen issues with the alternators failing that would not set a code, and since we had it hooked up showing low voltage, we contacted the customers service contract company to seek approval for replacement, which they approved. We installed the new alternator , and the shop foreman drove the the vehicle for about 30 miles, and the vehicle acted up again, and we had it towed back. We were able to get the service contract company to cover 2 days of rental for the customer but they would not cover anymore unless we found another issue that was covered. Customer became upset because we were still working to solve the issue, but could not get a rental covered at that time. Dealer was able to duplicate issue again and determined the new alternator had failed. We performed a service part warranty on that alternator and retested, and customer has picked up vehicle. Service advisor spoke wit customer 4-4-2024 and customer stated vehicle good at this time. Beaty has not charged the customer any money for this, and has been working hard to resolve this issue with customer. We are sorry customer has had an issue with their 2015 Nissan Altima, but we always try to help a customer.

• Initial Complaint

  03/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I made an appointment to get my car looked at because the check engine light was on and it should be under warranty and there is a recall on it too.The appointment was for Monday March 4th at 1030am. I dropped my car off and go an uber to take me to work with the understanding that they would call me when they found out the problem. I did not receive a call so I called the next morning when they opened but I got a voicemail so I left a message. That afternoon I still did not receive a call so I called again and got a guy named ******* who said my car was broken and parts were ordered and it would take about a year to fix. I didn't say anything and he explained that he was joking and they still haven't looked at it yet. He said they would look at it the next day. I called the next day and spoke with ***** who said they still haven't looked at it. He said if I would have waited he would have expedited the repair. I asked him why didn't he explain that to me before I left it? I thought I could go to work and they would just call me to tell me the problem . I asked how long until they look at it it. He said they have had cars there since feb 16th. I asked what was the purpose of an appointment. He said I should just come and pick up my car. I can't take it to anywhere or the warranty will be void and I have to pay for the repairs. I am at a loss what to do. I just want other people who buy a car from them to be aware of the service department.

  Customer response

  03/07/2024

  Beaty Chevorlete called me and offered to look at my car again. the manager apologixed and asked me to give them another chance to make things right. He even gave me his cell number. I agreed to give them another chance since he sounded very sincere. 

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My truck broke down in February that I purchased brand new in 2019. Apparently there was a recall for my exact year, make, and model with the exact issue I had, but for some reason my VIN wasn’t included, which I realize is not Beaty’s fault. However, I had it towed to Beaty and who knew this would be the start of an EIGHT month battle to get my engine replaced and have had to take it back almost weekly for the engine light that continued to come back on. It took them a month longer than what they said it would take to replace the engine and be ready for pick up. They had the engine, but seemed to never get around to replacing it. We didn’t get it back until early May although we continuously called needing our vehicle as my second child was due and born without our vehicle. Nearly every week we had to take it back for the engine light where they ran the codes and just cleared them every time before sending us on our way. On July 6th, our truck broke down again and we didn’t receive an answer on what it was until late August. We paid for the truck to be fixed and it has never been fixed. We had to buy a third vehicle because we were left with no choice and they refuse to provide a loaner. When my husband had to get our car seats out of the vehicle, no one could even find our keys and it had just been sitting for an entire month. It’s now OCTOBER and still not fixed although they said it would be repeatedly. They have had our truck more this year than we have. They rarely call us for an update. This is they worst place and worst service I’ve ever experienced in my entire life. I cannot convey how much of a headache and stressful this entire year has been. We constantly try to contact our service advisor and have left countless messages. Do not take your vehicle here. I bet I could’ve learned how to do it all myself and it would have actually been fixed. My truck is still not fixed and no one is returning our calls. If I could give negative reviews, I would.

  

  Business response

  10/20/2023

  Repair is complete and customer has been contacted. Customer stated they were out of town and they sent someone from West Chevrolet to pick it up. The customer was not charged for the repair, and when the engine went out, which was out of warranty GM covered 75% of the repair. GM has stated that they will not provide anymore goodwill assistance for this customer.

  Customer response

  10/23/2023

  
  Complaint: ********
  
  I am rejecting this response because the truck has not been repaired. We towed it to Chevrolet West to inspect Beaty’s work and they found an additional $1,645 in repairs that need to be made. I have contacted Beaty three times and left two voicemails for the service manager to resolve this issue. 
  
  Sincerely,
  
  ******* ****

  

  Business response

  11/06/2023

  The only repair needed on vehicle at this time is the axle repairs which is due to normal wear and tear as determined by our shop and West Chevrolet. there was a wiring loom that west repaired at no charge. General Motors customer assistance has informed customer that no more Goodwill will be provided. Customer can authorize the axle repairs or pick their vehicle up.

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/18/23 Beaty Chevrolet performed work on my 2008 Chevy Silverado. I had struggled to make an appt with them-they are very hard to reach.. I had left the truck a couple days prior and left a typed note with specific instructions on what to fix/quote. I specifically requested they not perform and work without my consent. I received a call from the service "advisor" with a list of all the charges should I agree to proceed with the work. After reviewing the charges I declined all but fixing an airbag light on the dash and anything associated with it. I left them a PRINTED DIAGNOSTIC FORM from AutoZone with details on the EXACT part and repair needed for the other check engine light that was on. (Which AutoZone provided free of charge.) I went to pick up the truck the following night (service was closed but they have a night cashier) and was shocked to find a bill for $1,071-the total amount quoted to me the day before for the repairs. I asked to speak to someone about the extra charges but of course no one who was their would help me and told me I had to call service the next day and refused to release my keys unless I paid the balance in full. I have since tried calling multiple times trying to reach the GM or the service manager and no one will return my calls. I have spoken with the service "advisor" and he said he would have them call me but still no return call. I even went on their website and did the online chat and the person I spoke with said they would have someone call me; afterwards a salesman starting e-mailing me with sales pitches and even he said he wpuld have them call me. Still no call. They charged me $155.97 to "diagnose" the repair I literally handed them a diagnostic sheet for and $92.97 to spray water on my sunroof and tell me they "couldn't duplicate the customer concern at this time." I simply want a refund for the 2 charges and a phone call from the GM/service manager.

  

  Business response

  10/02/2023

  Mr. ***** was charged for the repair that he authorized on the left front impact sensor, we also diagnosed  3 other issues of concern and provided estimates on repair. If we perform a diagnosis on a repair and the customer elects to perform the repair, the diagnostic charge is applied toward the repair. If the customer declines the repair, they are responsible for the time spent on the diagnosis, which is common industry practice. We also performed an open recall on vehicle while it was here which General Motors paid for. If the customer elects to have the other repairs performed, the diagnostic charge which he paid will be applied toward the repair.

  

  Business response

  10/03/2023

  The companies response is final. Customer requested work and diagnosis, and customer was charged fairly for all work performed.

  Customer response

  10/03/2023

  Hello! Thank you for contacting Beaty Chevrolet and attempting to help resolve my complaint. As with every single complaint I have seen filed against them they adamantly deny all complaints and refuse to take any responsibility for poor decisions or unfair actions they have taken against their customers. I truly believe you should look through their Google complaints and see they truly don't care about their customers and adjust their BBB rating accordingly so other people won't be fooled by the incorrect (in my opinion) rating you have for them. They should absolutely not have an A rating with the BBB. Again thanks for at least hearing my concern..

• Initial Complaint

  08/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  . I have bought at least 4 trucks from Beaty if not more. My latest is a 2019 Chevy Silverado. I decided to get the extended warranty when I purchased it which was $3000. I am having some kind of misfire/jerking issue when I drive and it’s getting worse and worse. I had an appointment this morning that I waited 3 weeks to get just for them to tell me that because the computer says there is no issue then they can’t fix anything. The mechanic drove it, said he feels what I am feeling but because no computer codes pop up they can’t do anything except charge me $200 for diagnostic and send me on my way. I am furious. Something is clearly wrong with my truck and because they won’t make any money off my extended warranty they don’t want to fix it. Now I have to find ANOTHER mechanic who knows how to tell what’s wrong without looking at a computer and pay more money. Never again will I purchase a vehicle from this dealership. Always done business for almost 20 years now, but not ever again. I need help getting my truck fixed because something is clearly wrong.

  

  Business response

  08/24/2023

  Beaty Chevrolet would like nothing more than to repair our customers vehicle. The vehicle is out of factory warranty, but the customer has an extended service contract. When the customer brought the vehicle in wit a concern of spitting and sputtering, we initially checked the vehicle for any mis-fire codes or data trouble codes, and there were none stored. The technician then went on to check fuel trim levels for any abnormalities, but did not find any. The vehicle was not displaying any abnormal conditions while we were checking the vehicle. Dealer stands ready, willing and able to repair any condition which can be duplicated, but at this time the vehicle was operating as designed.

  Customer response

  08/30/2023

  
  Complaint: ********
  
  I am rejecting this response because: When I had the truck looked at, they told me the computer showed no codes. However, the part where they said they couldn’t find or feel what I am talking about is untrue. When the service technician brought me my keys, he told me the computer showed no codes, however he did say the mechanic could feel what I was talking about when he drove it. I don’t understand why the story has changed. They could feel the misfiring, apparently they aren’t capable of figuring out what is wrong unless a computer tells them. A lot if things will not show up on a computer. But that doesn’t mean the mechanic can’t figure out the problem. They just were super busy and collected almost $200 for nothing and sent me on my way. I will be dropping it off with another mechanic n Tuesday September 5th for resolution. Once this mechanic diagnoses he problem, if it falls under my extended warranty I want the dealership to either fix it, or  reimburse me if the 3rd party mechanic fixes it. I just want the right thing to be done. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  06/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a car over 30 days ago. Made multiple attempts to schedule the spraying of the coating. Emailed the finance manager. No reply. Called spoke to sales manager who said he would get me refunded. No reply. Sent two emails, no response.

  

  Business response

  07/18/2022

  Business Response /* (1000, 5, 2022/06/30) */ Dealer has been trying to reach customer, but has been unable to do so. Dealer can install the product, or give customer a refund.

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 16th my wife took my truck to get the tacata airbag recall replaced. We took it to Beaty Chevrolet. The service technician that worked on the truck took pictures of 2 small cracks in the dash. My wife signed off, yes those cracks exist. After the truck came home I took a look and there are now 5 large cracks. I can now LIFT UP THE PLASTICS IN THE DASH AND PUT MY HAND IN. I called and asked for the manager. After leaving a voicemail around 2 days later no one called me. I called back and spoke to who put me on hold. 20 seconds later (I think) answered the phone and said just leave a message we'll call you back. No one called me back. I called the next day and told the receptionist I need to speak to the service manager and she put me through to voicemail. You guessed it, no call back. I called the next day and asked for the manager. I was transferred to the sales manager. He said I'll get to call you and we'll get this fixed. I called back today and asked for . He said I spoke to about you. He said he's never going to call you because he isn't going to help you. He said we have pictures of cracks and your wife signed off. I said you have pictures ALLEGEDLY of 2 cracks which my wife signed off on. Then I said while on the topic of these pictures please email them to me. I have 0 confidence I'll get these pictures that show TWO cracks. He said sir I get that you're angry but if we believed everyone that lied about us damaging their car we'd be out of business. I asked to speak to his manager and was told that there is no general manager. I called their consumer affairs line. I told them the whole deal of what happened and they said all we can do is send this over to them in a complaint email. I said if there's no manager then what's the point. The sales and service manager are the gods of Beaty. She said, "There is a manager, and this email will go to him."

  

  Business response

  07/07/2022

  Business Response /* (1000, 5, 2022/06/27) */ Dealer noted damage to dash when customers wife arrived with vehicle. Damage was shown to her at time of write up before repairs began. Customers wife even stated there was an area they had tried to glue, and she was aware of damage. Dealer technician took a before picture and an after repair picture showing the same damage, and no further damage. This is an 09 model GMC truck with 143623 miles on it. The dash is brittle and has multiple cracks, as do most of these that are 13 years old. Consumer Response /* (3000, 7, 2022/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The mechanic showed my wife TWO cracks in the dash. Had I known that there's be a lot of cracks and the entire defrost plastic getting broken I would have never had this elective work done. It's INSANE how little this business cares about their customers. And they keep mentioning these pictures they allegedly have. Any time I ask for those pictures no one can produce them. Again, the pictures of the TWO cracks that my wife signed off on. Not the pictures where everything is now damaged. Business Response /* (4000, 9, 2022/06/27) */ Once again, I will be clear, Dealer did not damage customers dash. This is our final answer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩